Breah Kreps
Nampa,ID
Summary
I have 5 years of customer service experience. I excel at solving customer issues and maintaining strong work flow with strong
communication skills. I thrive in difficult situations through multi tasking and learned problem solving.
Overview
6
6
years of professional experience
Work History
Information Technology Intern
Nampa School District
05.2018 - 07.2024
- Enhanced system efficiency by troubleshooting and resolving hardware and software issues.
- . Provided exceptional support during peak times by effectively prioritizing and managing multiple tasks simultaneously, ensuring timely completion of all assignments.
- Installed and configured software and hardware.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Customer Service Representative
Best Life And Health Insurance Company
04.2023 - 05.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Jabbers
04.2019 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Nampa Senior High School
Nampa, ID05.2021
Skills
- Technical Troubleshooting
- Project Coordination
- Information tracking
- Issue Troubleshooting
References
Misti Sanders
(208) 794- 7403
Joe Betancourt
(208) 965-7529
Linda Rutledge
(509) 869-8640
Timeline
Customer Service Representative
Best Life And Health Insurance Company
04.2023 - 05.2024
Customer Service Representative
Jabbers
04.2019 - 12.2021
Information Technology Intern
Nampa School District
05.2018 - 07.2024
High School Diploma -
Nampa Senior High School
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