William Long
Murfreesboro,NC
Summary
Emerging student pursuing degree in Information Systems and Technology familiar with Windows and Linux and proficient in Java, Python, and HTML 8. Well-versed in setting up hardware, software and company networks according to established requirements. Positive and upbeat individual with a hardworking mentality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Information Technology Intern
Catawba College
Salisbury, NC
08.2022 - 12.2022
- Developed reports using MS Excel and Access for tracking purposes.
- Assisted in troubleshooting complex technical issues across multiple platforms.
- Troubleshot hardware and software issues and resolved them quickly.
- Analyzed and documented user requirements for software development projects.
- Installed, configured, and maintained computer systems and networks.
- Created user accounts, profiles, directories, permissions, file shares.
- Performed regular maintenance checks on all computer systems at the company's premises.
- Set up and configured system user hardware and software applications.
- Documented installation or configuration procedures to allow maintenance and repetition.
- Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
- Updated hardware, software and security protections with latest standards.
Information Technology Intern
Roanoke Chowan Community College
Ahoskie, NC
01.2021 - 05.2021
- Developed reports using MS Excel and Access for tracking purposes.
- Assisted in troubleshooting complex technical issues across multiple platforms.
- Provided technical support to users with various IT related problems.
- Troubleshot hardware and software issues and resolved them quickly.
- Analyzed and documented user requirements for software development projects.
- Maintained records of daily data communication transactions, problems, and remedial actions taken or installation activities.
- Participated in project meetings with team members to discuss progress of ongoing projects.
- Installed, configured, and maintained computer systems and networks.
- Created user accounts, profiles, directories, permissions, file shares.
- Updated existing software applications by studying design specifications and performance requirements.
- Set up and configured system user hardware and software applications.
Education
Bachelor of Science - Information Systems And Technology
Catawba College
Salisbury05-2024
Associate of Science -
Roanoke-Chowan Community College
Ahoskie, NC05-2022
Skills
- Technical Support
- Search Engine Optimization
- Resource Management
- Information tracking
- Issue Troubleshooting
- Hardware understanding
- TCP/IP protocols
- Software testing
- Web development
- Technical Troubleshooting
Certification
- Certificate in Information Technology Basics
Languages
English
Native/ Bilingual
Affiliations
- Competed in Collegiate Overwatch and VALORANT at Catawba College.
- Creates online videos for enjoyment.
- Troubleshoots and repairs computers, phones, and other devices for fun.
Accomplishments
- Fall 2023 ECAC Overwatch 2 Contenders Champion
- Spring 2024 ECAC Overwatch 2 Contenders Champion
- Spring 2023 NECC Overwatch 2 Emergents Runner-Up
- November 2023 ECAC Overwatch 2 Player of the Month
Timeline
Information Technology Intern
Catawba College
08.2022 - 12.2022
Information Technology Intern
Roanoke Chowan Community College
01.2021 - 05.2021
Bachelor of Science - Information Systems And Technology
Catawba College
Associate of Science -
Roanoke-Chowan Community College
- Certificate in Information Technology Basics
Similar Profiles
Lewis MikesellLewis Mikesell
Resident Assistant at Catawba CollegeResident Assistant at Catawba College
Yahaira Galan CruzesYahaira Galan Cruzes
Social Media Intern at Catawba CollegeSocial Media Intern at Catawba College
Chase JohnsonChase Johnson
Gameday Operations Intern at Catawba College AthleticsGameday Operations Intern at Catawba College Athletics