Luis Antonio Causor
Tucson,AZ
Summary
Dynamic IT and customer service professional with proven expertise in technical troubleshooting and user support honed at Pima County ITD. Excelled in enhancing system efficiency and delivering exceptional customer service, demonstrating strong presentation skills and a commitment to continuous learning. Maintains a positive work ethic, driving team success and achieving significant improvements in customer satisfaction.
Overview
5
5
years of professional experience
Work History
Information Technology Intern
Pima County ITD
Tucson, AZ
08.2024 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Installed and configured software and hardware.
- Enhanced system efficiency by troubleshooting and resolving hardware and software issues.
- Maintained neat and clean work area, clearing debris, organizing parts and keeping spaces open.
- Utilized various hand tools, power tools, and equipment in the assembly process while maintaining a high level of precision and accuracy.
- Enhanced worker skills through continuous learning and knowledge sharing with colleagues, leading to improved overall performance across the team.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Self-motivated, with a strong sense of personal responsibility.
- Maintained a positive attitude and strong work ethic, contributing to overall team morale and success in meeting production goals.
Food Service Worker
In N Out
Tucson, AZ
04.2020 - 08.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Education
High School Diploma -
Desert View Highschool
Tucson, AZ05.2022
Skills
- Hardware installations
- Technical support
- Presentation skills
- Technical troubleshooting
- Software experience
- User support
Timeline
Information Technology Intern
Pima County ITD
08.2024 - Current
Food Service Worker
In N Out
04.2020 - 08.2024
High School Diploma -
Desert View Highschool