Mekhal Jones
Atlanta,GA
Summary
Skilled in information technology with internship experience in software development, network administration, and database management. Possess strong knowledge of IT principles and best practices with a focus on efficient troubleshooting and problem-solving skills. Proven ability to make significant contributions to project success and process improvements through enhanced IT solutions.
Overview
1
1
year of professional experience
Work History
Information Technology Intern
Porsche Cars North America
Atlanta, GA
04.2024 - Current
- Consistently achieved a high satisfaction rate of 90%.
- Provided technical support to users with various IT related problems.
- Troubleshot hardware and software issues and resolved them quickly.
- Provided training to end-users on new technologies or systems implemented within the organization.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Supported IT manager with department administrative duties and clerical tasks.
- Troubleshot daily IT desktop client issues, supporting multiple departments, and various offices.
- Coordinated with crews ranging from 2 to 4 members for AV system installations.
Education
Bachelor of Science - Computer Science
Fort Valley State University
Fort Valley, GA12-2023
Skills
- Remote user assistance
- End-user support
- Hardware installations
- Desktop support
- Software installations
- Logging information
- A/V issue resolution
- Excellent work ethic
- MS Office Suite
- Help Desk Support
- Technical Support
- IT service management
- IT resource management
- Windows
Affiliations
- Volunteered 4 years as an Assistant Live Streaming Media Specialist responsible for on-demand audio and
video operations in real-time. Manage, create and edit internal and external communication collateral,
providing high level document creation support.
Timeline
Information Technology Intern
Porsche Cars North America
04.2024 - Current
Bachelor of Science - Computer Science
Fort Valley State University
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