Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Jacob Torres

El Paso,TX

Summary

Tech-savvy Information Technology Intern known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, software development, and cybersecurity practices. Excel in problem-solving, teamwork, and communication, ensuring successful collaboration and project delivery.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Information Technology Intern

RM Personnel
El Paso, TX
08.2022 - 05.2024
  • Updated hardware, software, and security protections with latest standards.
  • Researched best practices for deploying new technology solutions within the organization.
  • Developed test plans and scripts for system testing.
  • Troubleshot daily IT desktop client issues, supporting multiple departments, and various offices.
  • Installed, configured, and maintained computer systems and networks.
  • Assisted with the implementation of new technologies into existing systems.
  • Maintained company filtering protocols and network security settings.
  • Identified system data, hardware or software components to meet user needs.
  • Supported IT manager with department administrative duties and clerical tasks.
  • Provided technical support to users with various IT related problems.
  • Kept software patched and licenses up to date.
  • Trained staff on new technologies and software applications.
  • Created user accounts, profiles, directories, permissions, file shares.
  • Documented installation or configuration procedures to allow maintenance and repetition.
  • Set up and configured system user hardware and software applications.

Education

High School Diploma -

Montwood High School
El Paso, TX
05-2024

Skills

  • Remote user assistance
  • English proficiency
  • Logging information
  • Desktop support
  • Software installations
  • User support
  • Hardware installations
  • Improvement measures
  • IT resource management
  • Technical support

Certification

  • TestOut PC Pro Certification- December 2023
  • Comp TIA A+ Certification- May 2024

Affiliations

  • Skills USA (State Qualifier 2023, 2024)
  • ESports
  • Debate Team

References

References available upon request.

Timeline

Information Technology Intern

RM Personnel
08.2022 - 05.2024

High School Diploma -

Montwood High School

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Jacob Torres