Andre Harvest
Snellville,GA
Summary
Emerging information technology student with experience setting up hardware, software, and company networks. Proficient in Java programming language and familiar with Windows operating systems. Eager to contribute as an information tech and customer care intern.
Overview
7
7
years of professional experience
Work History
Information Technology Intern
NASA ~ U.S. Space & Rocket Center
Huntsville, AL
05.2024 - 08.2024
- Set up and configured system user hardware and software applications.
- Recommended changes to improve systems and network configurations.
- Provided technical assistance and support to trainers and trainees over the phone and in person.
- Resolved client-reported incidents in a timely manner.
Retail Customer Service Associate
Goodwill North Georgia
Snellville, GA
06.2021 - 08.2022
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Handled customer inquiries, complaints, and returns courteously and promptly.
- Performed cash register operations including opening and closing procedures.
Assistant Store Leader
Boba Roll Ice Cream & Bubble Tea
Lawrenceville, GA
06.2017 - 03.2020
- Provided guidance and leadership to store team members.
- Coached, mentored and trained new team members on operational processes and procedures.
- Resolved customer complaints in a professional manner.
- Assisted customers with product selection based on their individual needs.
Education
Bachelor of Science - Business/Computer Information Systems
Alabama State University
Montgomery, ALSkills
- Remote user assistance
- Technical Support
- Network monitoring
- Infrastructure Maintenance
- Enterprise Resource Planning
- Software Development
- Customer Engagement
- Complaint Handling
- Relationship Building
Timeline
Information Technology Intern
NASA ~ U.S. Space & Rocket Center
05.2024 - 08.2024
Retail Customer Service Associate
Goodwill North Georgia
06.2021 - 08.2022
Assistant Store Leader
Boba Roll Ice Cream & Bubble Tea
06.2017 - 03.2020
Bachelor of Science - Business/Computer Information Systems
Alabama State University
Similar Profiles
Echo FerrellEcho Ferrell
Guest Service Representative at U.S. Space & Rocket CenterGuest Service Representative at U.S. Space & Rocket Center
Gavin SouthernGavin Southern
Ropes Course Instructor at U.S. Space & Rocket CenterRopes Course Instructor at U.S. Space & Rocket Center
Desneil SmithDesneil Smith
Crew Trainer at U.S. Space & Rocket CenterCrew Trainer at U.S. Space & Rocket Center