Daniela Zaragoza
Grand Prairie,TX
Summary
Ambitious Information Technology Intern currently completing BBA in Information Systems and pursuing real-world experience to develop acquired skills. Offering strong understanding of device configuration, networking protocols and operating system specifications. Eager to learn new processes, programs and procedures quickly to maximize contributions to user, team and business success.
Overview
4
4
years of professional experience
Work History
Information Technology Intern
Uplift Education
06.2024 - Current
- Resolved over 150 technical inquiries related to software installations and password resets monthly, enabling employees to regain access and productivity swiftly, ultimately enhancing overall operational efficiency within the organization
- Enrolled and imaged 9000 Chromebooks and 400 laptops in less than a month
- Shadowed seasoned IT professionals, absorbing best practices in technology protocols; implemented learned strategies, enhancing system security measures that protected sensitive data for a user base exceeding 3,000 employees.
Customer Service Manager
Hobby Lobby
06.2020 - 06.2024
- Followed through with client requests to resolve problems.
- Assist cashiers with 100% of conflicts
- Reduced customer complaints, proactively addressing issues and implementing solutions, 100% of the time.
- Keep front end of store running efficiently and smoothly 6 days a week for 4 years.
Education
BBA - Information Systems
University of Texas At Arlington, College of Business
Arlington, TX12.2025
Skills
- Proficient in Microsoft Office Suite
- Bilingual
- Python
- Technical Support
- Technical Troubleshooting
- User Support
- System Imaging
- Issue Resolution
Timeline
Information Technology Intern
Uplift Education
06.2024 - Current
Customer Service Manager
Hobby Lobby
06.2020 - 06.2024
BBA - Information Systems
University of Texas At Arlington, College of Business