Breahlyn Francis
Mobile ,AL
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
5
5
years of professional experience
Work History
Shipping and Receiving Clerk
Lineage Logistics LLC
Mobile, AL
08.2023 - Current
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
Clinical Support Specialist
VieMed
Mobile, AL
10.2022 - 08.2023
- Noted physician orders in chart and completed directed actions.
- Performed routine office tasks necessary for office operation and presentation.
- Collaborated with physician to verify capture of care coordination billable minutes.
- Managed on-site coordination of home health documentation.
- Communicated medical need for patient visits to scheduling department.
- Completed necessary reports and documentation on time and to specifications.
- Supported office operations by expertly handling administrative needs.
Receptionist
Salvation Army And Rehabilitation Center
Mobile, AL
03.2022 - 10.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Payroll Clerk
ITC Solitions & Services Group
Mobile
01.2020 - 03.2022
- Maintained payroll information by calculating, collecting and entering data.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
Call Center Agent
Alorica
Saraland, AL
05.2019 - 01.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Education
Diploma - High School
Mattie T Blount High School
Eight Mile, AL05.2019
Skills
- Creative Thinking
- Call Transfers
- OSHA Regulations
- Reminder Calls
- Operational Requirements
- Patient Interviews
- System Deployment
- Providing Feedback
- Patient Profiles
- Customer Needs Assessments
- Compassionate Care
- Document Workflow
- Referral Arrangements
- Job Assignments
- Scheduling Medical Appointments
- Patient Medical Histories
- Computer Billing Systems
- Problem Resolution
- Specialist Referrals
- Information Assistance
- Office Supplies and Inventory
- HIPAA Guidelines
- Clerical Support
- Patient Admission
- Patient Information
- Data Entry
- Field Recording
- Administrative Support
- Customer Accounts Management
- Customer Relations
- Recording Medical Histories
- Quality Patient Care
- Microsoft Excel
- Account Updates
- Insurance Processing
- Insurance Requirements
- Patient Engagement
- Examination Scheduling
Timeline
Shipping and Receiving Clerk
Lineage Logistics LLC
08.2023 - Current
Clinical Support Specialist
VieMed
10.2022 - 08.2023
Receptionist
Salvation Army And Rehabilitation Center
03.2022 - 10.2022
Payroll Clerk
ITC Solitions & Services Group
01.2020 - 03.2022
Call Center Agent
Alorica
05.2019 - 01.2020
Diploma - High School
Mattie T Blount High School