Breahna Avery
Gillette,WY
Summary
Dynamic professional with a proven track record at Menards, excelling in team management and employee motivation. Recognized for enhancing customer satisfaction through effective sales techniques and problem-solving skills. Adept at maintaining workplace safety while thriving in fast-paced environments, ensuring operational efficiency and high-quality service delivery.
Overview
4
4
years of professional experience
Work History
Assistant Department Manager
Menards
Gillette
10.2023 - Current
- Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Coordinated staff schedules, ensuring adequate coverage during peak hours and minimizing labor costs.
Lawn Care Specialist
TruGreen Lawn Care
Gillette, WY
06.2023 - 09.2023
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained and serviced lawn care equipment to enhance longevity.
- Improved efficiency by effectively managing time spent on each job site while maintaining high-quality work standards.
- Operated varied types of lawn care vehicles, following safety protocols to prevent accidents.
Head Cashier
Menards
Gillette, WY
10.2021 - 06.2023
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Education
Gillette College (GED)
Gillette, WY2020
Skills
- Workplace safety
- Team/staff management and scheduling
- Employee motivation
- Sales expertise
- Willing to learn
- Problem-solving
- Time management
- Attention to detail
- Adaptability and flexibility
- Thrive in fast-paced, high pressure environments
Timeline
Assistant Department Manager
Menards
10.2023 - Current
Lawn Care Specialist
TruGreen Lawn Care
06.2023 - 09.2023
Head Cashier
Menards
10.2021 - 06.2023
Gillette College (GED)