Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Breaiuna Williams

Brooklyn

Summary

Dynamic professional with a proven track record at Syracuse University in customer service and data entry. Streamlined operations to enhance guest experiences while demonstrating strong organizational skills and effective problem-solving. Trained new staff to improve performance and foster a collaborative team environment. Committed to excellence through multitasking and critical thinking.

Overview

3
3
years of professional experience

Work History

Main Desk Assistant

Syracuse Univiersity
Syracuse
02.2025 - 05.2025

Cultivated a welcoming atmosphere by greeting guests with professionalism and friendliness.

  • Addressed inquiries promptly while delivering exceptional customer service.
  • Managed incoming calls, directing them to appropriate departments for swift resolutions.
  • Maintained accurate records through diligent data entry, enhancing information accessibility.

Front Desk Assistant

Syracuse University Alumni Association
Syracuse
08.2024 - 02.2025

Addressed customer needs promptly during telephone interactions.

  • Greeted visitors and offered assistance with inquiries.
  • Facilitated seamless operations during peak periods through efficient multitasking.
  • Streamlined check-in and check-out processes to improve efficiency.

Cashier Team Lead

Loan Star Supermarket
Brooklyn
01.2024 - 06.2024

Executed store opening, closing, and shift-change procedures while maintaining accurate logs.

  • Addressed customer inquiries and fulfilled requests with efficiency.
  • Processed cash and card transactions for purchases and returns.
  • Trained and mentored new cashiers to improve performance through positive techniques.

Office Administration Intern

Coney Island Prep High School
Brooklyn
10.2022 - 06.2024

Drafted correspondence letters, memos, and emails to facilitate clear communication.

  • Established strong rapport with clients by promptly addressing inquiries via phone and email.
  • Conducted research, data entry, and document preparation to support project success.
  • Maintained confidentiality while managing sensitive information pertaining to company and client matters.

Education

Bachelor of Science - Health And Exercise Science

Syracuse University
Syracuse, NY
05-2028

Skills

Organizational skills

Time management

Data entry

Active listening

Team leadership

Communication skills

Problem solving

Networking

Languages

English
Native/ Bilingual

Affiliations

Leadership & Campus Involvement

  • Collaborated with Syracuse University to coordinate freshman move-in events, enhancing new student experiences.
  • Event Coordinator, National Association of Black Accountants (NABA): Organized and executed professional and networking events.
  • Intern Choreographer, Citrus Dolls Dance Team; featured in a documentary for establishing Syracuse University's first majorette team.
  • Active Member, Black Student Union (BSU); contributor to cultural programming and campus advocacy initiatives.
  • Featured in The Daily Orange Magazine as a dancer on Syracuse University first ever majorette dance team

Community Service

  • Volunteered in shelters and group homes, maintaining facilities and providing domestic support for underserved populations.
  • Delivered emotional support and companionship to elderly residents in community housing programs.
  • Represented student organizations in community outreach efforts with professionalism and care.

Timeline

Main Desk Assistant

Syracuse Univiersity
02.2025 - 05.2025

Front Desk Assistant

Syracuse University Alumni Association
08.2024 - 02.2025

Cashier Team Lead

Loan Star Supermarket
01.2024 - 06.2024

Office Administration Intern

Coney Island Prep High School
10.2022 - 06.2024

Bachelor of Science - Health And Exercise Science

Syracuse University
Breaiuna Williams