Summary
Overview
Work History
Education
Skills
Activities
Occupationallicensescertificatesandtraining
References
Languages
Language
Timeline
Generic

Breana Cisneros

Mission,TX

Summary

Looking for a job with a fast paced company with many chances to advance as a person and in the job. Wish to broaden my communication, leadership, and group skills all together. Results-driven professional focused on delivering exceptional support for customer needs.

Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience

Work History

Guest Advocate

Target
01.2024 - Current
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Optimized store operations by assisting with opening or closing procedures as needed.
  • Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
  • Participated in ongoing training sessions to stay updated on company policies, products, and services.
  • Cross-trained and backed up other customer service managers.
  • Cross-trained and provided backup support for organizational leadership.

Paralegal Assistant

Law Office of Samuel Reyes
02.2023 - 07.2023
  • Collaborated effectively with legal team members, fostering a positive work environment and increased efficiency.
  • Reduced case backlog by efficiently prioritizing and organizing diverse paralegal tasks.
  • Increased firm''s efficiency by implementing a digital archival system for easy retrieval of case files and records.
  • Enhanced client satisfaction by providing thorough legal research and efficient document preparation.
  • Maintained strict confidentiality while handling sensitive client information according to established ethical guidelines.
  • Facilitated effective communication between parties by scheduling meetings, depositions, mediation sessions, and court appearances.
  • Prepared legal briefs, motions, and pleadings.

Music Teacher's Assistant

Creative Arts Studio
01.2023 - 02.2023
  • Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions, and chords.
  • Incorporated creative activities into lessons to engage students and spark interest in music.
  • Mentored struggling students with individualized approach to enhance learning.
  • Assessed student performance and provided constructive feedback to guide progress.
  • Planned and executed targeted lesson plans to instruct on music theory, music history, and performance etiquette.
  • Tailored instruction to meet individual student needs and cultivated inclusive learning environment.

Landscape and Yardwork Laborer

Abel Arreola
10.2015 - 05.2019
  • Looking for customers
  • Cutting yards
  • Arranging bricks, rocks, and other materials as requested by customers
  • Planting plants and building fences around houses

Education

High School Equivalency Diploma -

Palmview Highschool
05.2019

Cosmetologist License -

Palmview High School
06.2022

Peace Officer Certification -

Palmview High School
06.2022

Help Desk: Customer Service -

05.2021

Professional Communications -

Southwest Airlines
05.2019

Skills

  • Hard working, highly motivated team player
  • Bilingual: English and Spanish
  • Able to lift 50 lbs and more
  • Quick and analytical thinker
  • Punctual and strives to be the best
  • Artistic and creative skills
  • Ability to read body language
  • Flexible and open minded
  • Specialties: Car mechanic, cosmetologist, landscaping
  • Exceptional communication
  • Stress Tolerance
  • Guest Relations
  • Complaint Handling
  • Customer Service
  • Detail Oriented
  • Computer Skills
  • Guest accommodations
  • Data inputting
  • Guest Orientation
  • Issue Resolution
  • Flexible Schedule
  • Payment Processing
  • Basic accounting
  • Sales Transactions
  • Customer Relations
  • Retail store support
  • Transaction Processing
  • Direct Sales
  • Following scripts
  • Key holder experience
  • Sales closing

Activities

  • Several speech, debate, and journalism awards in both high school and college.
  • Member of the STC Psychology Club.
  • UIL awards.
  • A and B awards, commended performance in tests in high school.
  • Student council and school representative for several years.
  • GT student for 8 years and counting.
  • Advanced placement classes.
  • Cosmetologist and Criminal Justice major.
  • 2 years of college while still being in high school.
  • Robotics camp (STC, 2017).
  • Lone Star camp (2018).
  • Algebra track.

Occupationallicensescertificatesandtraining

  • Cosmetologist License, 06/22, Palmview High School
  • Peace Officer Certification, 06/22, State of Texas/Palmview High School

References

Abel Arreola, 956-400-1289

Languages

English
Native or Bilingual

Language

I am fluent in Spanish as well

Timeline

Guest Advocate

Target
01.2024 - Current

Paralegal Assistant

Law Office of Samuel Reyes
02.2023 - 07.2023

Music Teacher's Assistant

Creative Arts Studio
01.2023 - 02.2023

Landscape and Yardwork Laborer

Abel Arreola
10.2015 - 05.2019

High School Equivalency Diploma -

Palmview Highschool

Cosmetologist License -

Palmview High School

Peace Officer Certification -

Palmview High School

Help Desk: Customer Service -

Professional Communications -

Southwest Airlines

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Breana Cisneros