Breana Esqueda
La Habra,CA
Summary
Experienced after-sales service worker with over 1 year of experience. Skilled in stock management and providing exceptional customer service on the sales floor. Handles customer affairs and curbside pick-up services. Proactive host with a strong understanding of streamlining services through updated and reorganized systems. Expertise in team management and a friendly, reliable nature that drives a proactive approach to delivering excellent work. Strives to exceed expectations and achieve excellence as an experienced banquet server. Takes pride in creating positive customer experiences through energetic interpersonal communication. Collaborates effectively with staff and supervisors to ensure customer satisfaction.
Overview
3
3
years of professional experience
Work History
On Call Banquet
Orange Hill Restaurant
10.2024 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered guest questions about event plans and food service choices.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
Host
Orange Hill Restaurant
02.2023 - Current
- Manage a 4- 15 person seating chart around the restaurant, with a 250-person capacity
- Monitored seating areas and checked restrooms regularly to keep them spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Prepping Doordash orders for guests
- Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Cashier
Target
11.2021 - 01.2023
- -working behind a register, as well as customer affairs, and our curbside pick up
- - stocking the floor if needed
- - Organizing the front of the store including cleaning up registers and behind customer affairs
- - Answering the phone and providing the pessary information for the guest to best help them find what they are looking for
Education
High school Graduate (GED) -
La Habra High School
La Habra, California01.2022
Intro nutrition concept, Sanction and safety
Orange Coast College (OCC)
Costa Mesa, CABachelor of Communications - Social Sciences
Fullerton College
Fullerton, CA04-2025
Skills
- Returns
- Cash handling
- Open table
- Exceptional customer service
- Teamwork
- Hospitality and accommodation
- Conflict resolution
- Banquet coordination
- Telephone reception
Timeline
On Call Banquet
Orange Hill Restaurant
10.2024 - Current
Host
Orange Hill Restaurant
02.2023 - Current
Cashier
Target
11.2021 - 01.2023
High school Graduate (GED) -
La Habra High School
Intro nutrition concept, Sanction and safety
Orange Coast College (OCC)
Bachelor of Communications - Social Sciences
Fullerton College
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