Emmanuel Peguero Fernandez
Orlando,FL
Summary
Professional and customer-focused Uber Driver with a demonstrated history of efficiently transporting passengers to their destinations, accurately calculating fares, and managing administrative duties. Consistently maintaining a high customer rating through exceptional communication abilities, a strong work ethic, and excels in high-pressure situations. Also An outgoing, attentive server and charismatic Bartender who is knowledgeable and passionate about spirits, wines and cocktails. Always the first to approach guests with a welcoming smile and being extremely knowledgeable is able to answer any questions. Work well with team members to meet all customer needs in fast-paced environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
On Call Banquet
Loews Hotel at Universal Orlando
Orlando, USA
09.2024 - Current
- Organized, review and assign to all Team members, all Event Order and assignment sheet to determine function requirements.
- Complete cleaning inspection for each meeting room with the assigned team members for each area
- Communicate promptly to all guest request.
- Assure that all inventories are kept for all tables, glassware, linen.
- Report any and all guest request changes to Banquet Manager/ Conference Coordinators
- Attend all required meeting when assigned by Set up Manager and or Banquet Manager.
Driver
Uber
Orlando, USA
05.2019 - Current
- Demonstrated ability to handle emergency situations calmly and effectively
- Provided excellent customer service by responding promptly to customer inquiries and complaints
- Picked up clients from specific locations to transport and drop off at destinations safely and on time
- Ensured vehicle cleanliness and performed regular maintenance checks
- Demonstrated professional conduct with clients to deliver outstanding customer service
Server/Bartender
Hungry Crab LLC
Orlando, USA
09.2021 - 10.2024
- Consistently provided professional, friendly and engaging service
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Checking patron's ID to confirm legal drinking age Restocking bar supplies and alcohol inventory Complying with food and beverage regulations.
- Developed and maintained positive working relationships with others to reach business goals.
- Set dining tables according to type of event and service standards
- Addressed diner complaints with kitchen staff and served replacement menu items promptly
- Routinely cleaned work areas, glassware and silverware throughout each shifts
Education
Associate - Marketing
Catholic University of Dominican
Santo Domingo, DO06.2011
Skills
- Team Building and Collaboration
- Excellent customer service and client relationship
- Strong verbal and writing communication
- Problem solving and conflict resolution
- Proficiency speaking ,reading and writing in Spanish, Also fluent in English
- Demonstrate and convey a favorable image of the organization
Certification
- Certificate of Bartending, Present
- Food Handler Certification, Present
Languages
Spanish, Fluent
Timeline
On Call Banquet
Loews Hotel at Universal Orlando
09.2024 - Current
Server/Bartender
Hungry Crab LLC
09.2021 - 10.2024
Driver
Uber
05.2019 - Current
Associate - Marketing
Catholic University of Dominican
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