Breana Greedy
Killeen,TX
Summary
Adept Information and Technology Specialist with a proven track record at the United States Army, enhancing system efficiency and customer satisfaction through expert technical support and innovative software solutions. Skilled in network administration and fostering a culture of continuous improvement, I excel in both data analytics and team mentorship, driving organizational success.
Overview
6
6
years of professional experience
Work History
Infromation and Technology Specailist
United States Army
11.2018 - 07.2024
- Mentored junior team members in best practices for technology use, fostering a culture of continuous learning and improvement.
- Improved customer satisfaction by providing timely and effective technology support.
- Played an instrumental role in streamlining communication channels between different departments through efficient utilization of collaboration tools.
- Provided exceptional customer service by troubleshooting technical issues promptly and accurately resolving problems.
- Optimized system performance through routine maintenance tasks and proactive issue resolution.
- Designed and implemented new software solutions, resulting in increased efficiency for the organization.
- Managed network infrastructure upgrades, ensuring minimal downtime for end users.
- Administered networks by creating user accounts and managing permissions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Executed setup and breakdown of speakers, cables and computers.
- Resolved patrons' complaints tactfully and professionally.
- Collected and analyzed statistics on program data and usage using Excel.
- Restored order in face of conflicts between patrons and staff regarding policies, services and resource use.
- Maintained equipment in good working order for unit-wide use.
- Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
Education
High School Diploma -
Saugus Highschool
Santa Clarita, CA06.2018
Skills
- Technical Support Experience
- Data analytics proficiency
- User Support
- Disaster Recovery Planning
- IT Risk Assessment
- IT Compliance Monitoring
- IT Infrastructure Planning
- Technical Support
- Network Administration
- Equipment management
- Equipment Maintenance
- Equipment Setup
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Oversaw implication of 400 laptops, from system set up to user set up in a month time frame for unit-wind upgrade
Timeline
Infromation and Technology Specailist
United States Army
11.2018 - 07.2024
High School Diploma -
Saugus Highschool
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