Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bre’Ana Ogletree

Kansas City,MO

Summary

Skilled in customer service, project mangement, communication, training, relationship building and leadership. Maintained above 90% for customer service ratings throughout my career. Recipient of the Henry W. Bloch Foundation Scholarship (2012) and the Shawn Carter Foundation Scholarship (2020). Resourceful Bakery Manager with four years of experience overseeing all aspects of daily bakery operations, including production, hiring and training. Adept at working with an inventory consisting of hundreds of stock items. Committed to providing optimal customer service and assisting customers via in person, over the phone, and online. Skilled in achieving and maintaining strong sales. Keeps team efficient and on-task with skills in performance monitoring and motivational leadership.

Overview

12
12
years of professional experience

Work History

Payment Solutions Advocate

Bread Financial
05.2022 - 05.2024
  • Negotiated payment plans with customers to ensure timely repayment of debt. Processed payments through various methods such as credit cards, online banking and cash transactions. Attended weekly meetings with internal departments to discuss progress on collections efforts.

Bakery Manager

Blue Parkway Grocers
01.2012 - 10.2021
  • Prepping baked goods, Packing baked goods, Stocking, Quality Assurance, Customer service and training, Ordering, Managing 6+ staff, Scheduling, Inventory Management, Food Handlers License

Quality Assurance Tech.

Tyson Foods Inc.
08.2017 - 04.2019
  • Quality assurance, Production line work, Knowledge of HACCP, SQF, and SSOP, Chemical Lab, Basic Lab knowledge

Staffing Specialist

Favorite Healthcare Staffing
09.2014 - 08.2017
  • Staffing medical staff across the country, Customer service (inbound and outbound calls), Special program management, Top Staffing Achievements, Recruiting new/onboarding employees

Education

Bachelor of Psychology -

University of Missouri – Kansas City
05.2020

Associate of Liberal Arts -

Donnelly College
05.2015

Skills

  • Microsoft office
  • Skype Business
  • Problem-solving apitude
  • Customer Credit Management
  • Communication
  • Leadership
  • Expense Tracking
  • Well-versed in inventory management
  • Supply Ordering
  • Quality assurance
  • 70 WPM
  • Administrative Documentation

Timeline

Payment Solutions Advocate

Bread Financial
05.2022 - 05.2024

Quality Assurance Tech.

Tyson Foods Inc.
08.2017 - 04.2019

Staffing Specialist

Favorite Healthcare Staffing
09.2014 - 08.2017

Bakery Manager

Blue Parkway Grocers
01.2012 - 10.2021

Bachelor of Psychology -

University of Missouri – Kansas City

Associate of Liberal Arts -

Donnelly College
Bre’Ana Ogletree