Breana Owens
Grove City,OH
Summary
Hardworking and passionate at anything i do i am quick to catch on to things. I give my all in any position I am given and i am always working hard to get grow and further my career in a company,I work well with my co workers to complete any assignment we have been given.
Overview
10
10
years of professional experience
Work History
Overage,Shortage,Damage (osd)
Estes Express Lines
04.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- I work well in a team setting, providing support and guidance.
- I gather information that allows me to search and locate freight that has either been misplaced or lost.
- I do a lot of research on freight; as in how it moves through our terminals, if it becomes damaged how it became damaged.
- i watch cameras which is another form we use to track the movements of freight.
- i tag freight to get it moving to the correct location as quickly as possible.
- i handle billing and quotes to get ratings and pricing for customers who want to move freight with our company.
Customer Service Representative
Estes Express Lines
03.2019 - 04.2022
- I handled billing issues with products
- I handled customer inquiries and suggestions courteously and professionally.
- I actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- I contacted other terminals to get delivery date for the customers or any kind of information that i could get for the customer in regards to their freight.
Cashier
Certified Oil Co
04.2014 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Demonstrated that customers come first by serving them with a sense if urgency.
- Active listening skills.
- Strong client relations.
- provided knowledge of the recent deals and sales in store.
Education
No Degree - Veterinary Technology
Columbus State Community College
Columbus, OHHigh School Diploma -
Franklin Heights High School
Columbus, OH06.2013
Skills
- Attention to Detail
- Customer Service Orientation
- Computer Literacy ( microsoft word, power point, excel)
- Dedicated team player
- Basic clerical knowledge
- Cash handling
- Inventory control
- Reliable and dependable
- Excellent time management
Timeline
Overage,Shortage,Damage (osd)
Estes Express Lines
04.2022 - Current
Customer Service Representative
Estes Express Lines
03.2019 - 04.2022
Cashier
Certified Oil Co
04.2014 - 03.2019
No Degree - Veterinary Technology
Columbus State Community College
High School Diploma -
Franklin Heights High School
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