Breana Owens
Grove City,OH
Summary
Hardworking and passionate at anything i do i am quick to catch on to things. I give my all in any position I am given and i am always working hard to get grow and further my career in a company,I work well with my co workers to complete any assignment we have been given.
Overview
10
10
years of professional experience
Work History
Overage,Shortage,Damage (osd)
Estes Express Lines
Columbus, OH
04.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- I work well in a team setting, providing support and guidance.
- I gather information that allows me to search and locate freight that has either been misplaced or lost.
- I do a lot of research on freight; as in how it moves through our terminals, if it becomes damaged how it became damaged.
- i watch cameras which is another form we use to track the movements of freight.
- i tag freight to get it moving to the correct location as quickly as possible.
- i handle billing and quotes to get ratings and pricing for customers who want to move freight with our company.
Customer Service Representative
Estes Express Lines
Columbus OH
03.2019 - 04.2022
- I handled billing issues with products
- I handled customer inquiries and suggestions courteously and professionally.
- I actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- I contacted other terminals to get delivery date for the customers or any kind of information that i could get for the customer in regards to their freight.
Cashier
Certified Oil Co
Columbus, OH
04.2014 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Demonstrated that customers come first by serving them with a sense if urgency.
- Active listening skills.
- Strong client relations.
- provided knowledge of the recent deals and sales in store.
Education
No Degree - Veterinary Technology
Columbus State Community College
Columbus, OHHigh School Diploma -
Franklin Heights High School
Columbus, OH06.2013
Skills
- Attention to Detail
- Customer Service Orientation
- Computer Literacy ( microsoft word, power point, excel)
- Dedicated team player
- Basic clerical knowledge
- Cash handling
- Inventory control
- Reliable and dependable
- Excellent time management
Timeline
Overage,Shortage,Damage (osd)
Estes Express Lines
04.2022 - Current
Customer Service Representative
Estes Express Lines
03.2019 - 04.2022
Cashier
Certified Oil Co
04.2014 - 03.2019
No Degree - Veterinary Technology
Columbus State Community College
High School Diploma -
Franklin Heights High School