Breana Pleasants
Oakland,CA
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
11
11
years of professional experience
Work History
General Manager
Common Living
Oakland
03.2024 - 06.2024
- Developed and implemented a Property Action plan to enhance accountability and reduce property overhead by 25%
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Resident Services Coordinator
Maximus Real Estate Partners
San Francisco Bay Area
09.2023 - 03.2024
- Devised proactive strategies to recognize and tackle challenges with accounts and operational aspects
- Participated in weekly staff meetings to discuss current cases and develop strategies for addressing client needs.
- Actively participated in monthly team meetings with supervisors to review performance metrics and discuss new initiatives for improving services delivery.
- Assisted in developing policies and procedures related to resident services operations.
- Ensured that all necessary paperwork is completed accurately and timely prior to move-in day.
- Responded promptly and professionally to any complaints from tenants regarding maintenance issues or other concerns.
- Interfaced with residents to address and resolve complaints or grievances.
Senior Leasing Consultant
Anton Residential
San Francisco Bay Area
09.2022 - 09.2023
- Managed Lease-Up process, exceeding sales goals through assertive methods and impactful marketing
- Negotiated with prospective tenants to secure signed leases or renewals.
- Coordinated maintenance issues by dispatching technicians and following up with tenant calls.
- Resolved tenant complaints in a timely manner and documented all interactions in the property management software system.
- Conducted tours of available units to potential tenants and showed features of each unit.
- Maintained accurate records of all leasing activities including daily traffic logs, resident files, move-in and move-out documents.
- Checked rental eligibility by following company's verification process.
- Assisted with marketing efforts such as advertising vacancies online and through print media outlets.
Senior Property Assistant/Case Manager
Housing Authority of Contra Costa Housing
Martinez
05.2023 - 07.2023
- Ensured accuracy and completeness of applicant and resident documents to meet program requirements
- Ensured compliance with all applicable laws and regulations regarding property management.
- Performed periodic inspections of the property to assess condition and identify potential issues or areas requiring attention.
- Handled tenant inquiries, complaints, requests for repairs or other services.
Clinic Manager
The Clinic (LHH Staffing)
Orinda
07.2022 - 09.2022
- Innovated new member benefits and conveniences, fostering collaborative partnerships among cross-functional teams
- Provided oversight of financial management of the clinic, including budgeting and forecasting.
- Performed regular audits of patient charts to ensure accuracy of information recorded in medical records system.
- Maintained effective communication with patients regarding their treatments, medications, follow-up visits.
Assistant Property & Office Manager
Associa Property Management Company (AppleOne Staffing)
Alameda
12.2021 - 04.2022
- Ensured strict privacy and confidentiality of business materials and requirements
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
Senior Leasing Consultant & Administrative Assistant
Greystar Property Management
San Francisco Bay Area
01.2019 - 10.2021
- Implemented leasing action plan to exceed occupancy rates and lease rates, maintaining a solid closing ratio and boosting resident retention
- Provided excellent customer service by responding promptly to inquiries from residents or prospects.
- Tracked leads using CRM software and followed up with interested parties.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
Senior Customer Service Representative
Enterprise Holdings
San Francisco Bay Area
09.2015 - 05.2020
- Nurtured outstanding customer service for over 100 daily customers, optimizing each transaction for improved customer satisfaction
- Assisted in developing strategies to improve the overall customer experience.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Collaborated with other departments such as Sales, Marketing, and Technical Support.
- Audited customer account information to identify issues and develop solutions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Executive Assistant & Project Manager
Montclair Village Association/Oaktoberfest/Laurel Merchant Association
Oakland
03.2013 - 12.2017
- Managed Executive Director's calendar and coordinated schedules, meetings, and fundraisers
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Developed and implemented event plans, including budgets, venues, catering, décor, entertainment and special guests.
- Ensured compliance with applicable laws and regulations related to event planning and operations.
- Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
- Provided administrative support to the Managing Director, including scheduling meetings, preparing agendas and taking minutes.
- Managed inventory of supplies necessary for efficient functioning of managing director's office space.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
Education
Associate of Arts - Real Estate
Merritt Community College
Oakland, CA12-2024
Bachelor's Degree - Political Science: Public Policy Affairs
California State University Eastbay
Hayward, CA01.2016
Associate of Arts - Paralegal
Merritt College
Oakland, CASkills
- Operational Management
- Analytics
- Yardi Voyager
- Rent Analyst
- Community Outreach
- Technical Writing
- SharePoint
- Social Media
- Legal Research
- Project Management
- Critical Thinking
- Communication Skills
- Event Planning
- Fair Housing
- Google & Microsoft Suite
- Lease Auditing/Negotiations
- Inspections
- Real Estate
- Calendar Management
- Facilities Management
- Executive Support
- Social Media Management
- Strategic Planning
- Risk Management
- Travel administration
- Project Planning
- Strong Problem Solver
- Document Preparation
- Expense Reporting
- Project Oversight
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
Common Living
03.2024 - 06.2024
Resident Services Coordinator
Maximus Real Estate Partners
09.2023 - 03.2024
Senior Property Assistant/Case Manager
Housing Authority of Contra Costa Housing
05.2023 - 07.2023
Senior Leasing Consultant
Anton Residential
09.2022 - 09.2023
Clinic Manager
The Clinic (LHH Staffing)
07.2022 - 09.2022
Assistant Property & Office Manager
Associa Property Management Company (AppleOne Staffing)
12.2021 - 04.2022
Senior Leasing Consultant & Administrative Assistant
Greystar Property Management
01.2019 - 10.2021
Senior Customer Service Representative
Enterprise Holdings
09.2015 - 05.2020
Executive Assistant & Project Manager
Montclair Village Association/Oaktoberfest/Laurel Merchant Association
03.2013 - 12.2017
Associate of Arts - Real Estate
Merritt Community College
Bachelor's Degree - Political Science: Public Policy Affairs
California State University Eastbay
Associate of Arts - Paralegal
Merritt College
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