Summary
Overview
Work History
Education
Skills
Areasofexpertiseandskills
Timeline
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Breana Pyron

Summary

Customer Service Representative with over five years' experience in “client services” office and virtual environment expertise. Experience with sales, troubleshooting and customer care. Knowledgeable with major customer service software, handling complaints, and maintaining a positive and friendly disposition. Hoping to use my wealth of experience to attain employment in a customer service role.

Overview

8
8
years of professional experience

Work History

Debt Collector Agent

CMI Group
01.2022 - 01.2024
  • Assist with over 200 Inbound/Outbound collection calls while negotiating payoff deadlines or payments plans
  • Planned and followed a strict guideline course of action to recover outstanding payments while providing 100% customer service
  • Handled questions, complaints, payments, and account information under a secured VPN.
  • Scheduling payments /payment plans



Property Manger

Public Storage
01.2019 - 01.2022
  • Managed over 700 storage units, while evaluating and recommending changes in rental pricing strategies to remain competitive in the market
  • Responsible for payments, accurate daily register balance for bank deposits
  • Resolved customer concerns in a timely manner by actively listening, answering questions, planning, organizing, and building rapport.
  • Scheduling reservations


Independent Contractor - Sprint

ARISE
01.2016 - 01.2022
  • Work under a secured VPN/GlobalProtect/Citrix which allows toggling between secured screens, with a security clearance to assist clients credit and debit accounts
  • Assisted a variety of fast paced clients with Inbound/Outbound calls while facing challenges with a company's products or services
  • First Contact Resolution by answering product, service questions, insurance along with troubleshooting and recommending additional products and services as needed.

Education

Business Management

Purdue University
Atlanta, GA
08.2024

High School Diploma -

Cross Creek High School
Augusta Ga
08.2013

Skills

  • Payment Processing
  • Presentation Skills
  • Credit and collections
  • Microsoft Office
  • Organizational Skills
  • Accounting Systems
  • Business Correspondence Writing
  • Account Management
  • Call center experience

Areasofexpertiseandskills

  • Sales Expertise
  • Active Listening
  • Security Clearance
  • Telecommunication
  • Team Building
  • Interpersonal Skills
  • Troubleshooting
  • Empathy
  • Problem-Solving

Timeline

Debt Collector Agent

CMI Group
01.2022 - 01.2024

Property Manger

Public Storage
01.2019 - 01.2022

Independent Contractor - Sprint

ARISE
01.2016 - 01.2022

Business Management

Purdue University

High School Diploma -

Cross Creek High School

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Breana Pyron