Breana Rooney
Garner,NC
Summary
Offering strong communication and interpersonal skills, eager to learn and develop within professional environment. Contributes to smooth and efficient office workflow by handling phone calls and appointments, and maintaining organized records. Ready to use and develop organizational and customer service skills in my new role.
Overview
19
19
years of professional experience
Work History
Makeup Artist
Self Employed
05.2006 - Current
- Conduct consultations to understand client's desired look.
- Build strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Efficiently manage time-sensitive projects like bridal parties by coordinating schedules and maintaining clear communication with clients.
Retail Sales Manager
Ulta Beauty Inc.
11.2017 - 04.2019
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed store budget effectively, ensuring expenses stayed within predetermined limits while maintaining a high level of customer satisfaction.
- Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and professional growth.
- Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
- Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
- Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
Makeup Artist/Facilitator
Sephora
08.2015 - 09.2017
- Streamlined appointment scheduling and management processes, improving overall efficiency in the studio.
- Contributed to increased sales of beauty products by demonstrating their benefits during makeover sessions.
- Taught makeup classes, helping students gain in-depth knowledge of various products and uses.
Receptionist Administrator
Troy Corporation
06.2010 - 08.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Streamlined document preparation, enhancing accuracy and professionalism of outgoing communications.
- Developed and maintained organized filing systems, reducing retrieval time for important documents.
Education
Associate of Applied Science - Health Administration
Wake Technical Community College
Raleigh, NC05-2027
Aesthetics Certification - Aesthetics
Aveda Institute
Chicago, IL07-2013
Skills
- Reception management
- Client relationship building
- Multi-line phone operation
- Driven work ethic
- Reception area maintenance
- Excellent communication
- Multitasking Abilities
- Relationship building and management
- Facilitation techniques
Accomplishments
- Supervised team of 12 staff members.
- Collaborated with team of 5 in the development of featured classes at Sephora
- Designed class that was ranked top 10 company wide at Sephora
Timeline
Retail Sales Manager
Ulta Beauty Inc.
11.2017 - 04.2019
Makeup Artist/Facilitator
Sephora
08.2015 - 09.2017
Receptionist Administrator
Troy Corporation
06.2010 - 08.2015
Makeup Artist
Self Employed
05.2006 - Current
Associate of Applied Science - Health Administration
Wake Technical Community College
Aesthetics Certification - Aesthetics
Aveda Institute
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