Hazel Edmond
Garner,NC
Summary
Friendly, articulate professional with extensive experience handling high‑volume inquiries, detailed message-taking, and professional phone communication. Proven ability to multitask across systems, type accurately, and deliver calm, courteous service in fast‑paced environments. Seeking a part‑time Remote Receptionist role where reliability, attention to detail, and a warm phone presence support excellent customer experiences.
Overview
26
26
years of professional experience
Work History
Director, Rural Engagement & Investment
NC Department of Commerce
05.2024 - Current
- Serve as a primary phone and email contact for communities, partners, and stakeholders, handling a high volume of inquiries with professionalism and patience.
- Gather accurate caller information, document detailed messages, and route issues appropriately to ensure timely follow‑up.
- Communicate clearly while navigating multiple systems and records simultaneously.
- Maintain confidentiality, accuracy, and compliance with established procedures.
Program Manager, Rural Building Reuse Program
NC Department of Commerce
12.2013 - 05.2024
- Serve as a primary phone and email contact for communities, partners, and stakeholders, handling a high volume of inquiries with professionalism and patience.
- Gather accurate caller information, document detailed messages, and route issues appropriately to ensure timely follow‑up.
- Communicate clearly while navigating multiple systems and records simultaneously.
- Maintain confidentiality, accuracy, and compliance with established procedures.
Grants Manager
NC Rural Center
02.2001 - 12.2013
- Supported applicants and partners through frequent phone communication and written follow‑up.
- Maintained databases and tracked interactions to ensure reliable service.
- Managed multiple tasks simultaneously in a deadline‑driven environment.
Operations Manager
Bath & Body Works
01.2000 - 02.2001
- Oversaw daily sales floor operations in a high‑volume retail environment, supporting excellent customer experiences.
- Assisted with hiring, training, scheduling, and supervising a large team of full‑ and part‑time associates.
- Supported customers with product knowledge, promotions, and problem resolution.
- Helped maintain accurate inventory and smooth store operations during peak shopping periods.
Education
Bachelor of Arts -
Georgia Southern University
Statesboro, GA06-1996
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Professional Phone Etiquette & Active Listening
- Reliability, Punctuality & Team Collaboration
Timeline
Director, Rural Engagement & Investment
NC Department of Commerce
05.2024 - Current
Program Manager, Rural Building Reuse Program
NC Department of Commerce
12.2013 - 05.2024
Grants Manager
NC Rural Center
02.2001 - 12.2013
Operations Manager
Bath & Body Works
01.2000 - 02.2001
Bachelor of Arts -
Georgia Southern University