Breana Walker
Spring,TX
Summary
Reliable professional with several years' experience in production-driven settings. Strong background in customer service, workflow optimization, and retail sales. Proven leader and successful in mentoring new employees. Ready to take next career step professional.
Overview
4
4
years of professional experience
Work History
Mail Handler/PSE Assistant
United States Postal Service, USPS
Houston, Texas
11.2020 - 04.2021
- Maintained accurate records of all incoming and outgoing mail items.
- Operated various machines
- Sorted incoming mail for delivery to the appropriate departments or individuals.
- Verified accuracy of postage amounts on all outgoing mail pieces.
- Ensured that all parcels were packed properly before shipping out of facility.
- Inspected parcels for any damages prior to delivering them to customers.
Cashier/Customer Service Representative
OTG Management iah Airport
Houston, TX
04.2019 - 12.2020
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Welcomed customers, offering assistance to help find store items.
- Offered customers carry-out service at completion of transaction.
Vendor Behind Counter Associate
ABM Industries
Houston, TX
08.2017 - 08.2018
- Checked in luggage, ensuring that all identification matched boarding passes before handling.
- Ensured the smooth flow of luggage check-ins and maintained efficient operations.
- Provided excellent customer service by assisting travelers with any inquiries and concerns.
- Adhered to strict security protocols and guidelines to ensure the safety of all passengers.
Education
High School Diploma -
Richard Milburn Academy
Houston, Texas05-2018
Skills
- Customer Service & Relations
- Problem Solving & Conflict Resolution
- Warehouse Operations & Merchandising
- Cashiering & Cash Handling
- Organizational & Time Management Skills
- Leadership & Team Collaboration
- Effective Communication & Interpersonal Skills
- Handling and sorting mail
Timeline
Mail Handler/PSE Assistant
United States Postal Service, USPS
11.2020 - 04.2021
Cashier/Customer Service Representative
OTG Management iah Airport
04.2019 - 12.2020
Vendor Behind Counter Associate
ABM Industries
08.2017 - 08.2018
High School Diploma -
Richard Milburn Academy