DAIJA DUNMARS
Chicago,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
PSE-Mail Processing Clerk
United States Postal Services
09.2021 - Current
- May perform any of the following duties: provide service at a public window for non-financial transactions; maintain records of mails; examine balances in advance deposit accounts; and record and bill mail requiring special service
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided service and sales to walk-in customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Educated customers about billing, payment processing and support policies and procedures.
Home Help Aide
Gareda Home Care Services
03.2020 - 11.2021
- Communicate effectively with patients, supervisors and co-workers. Utilize basic knowledge to carry out agency philosophy and goals of agency in provision of patient care. Document observations and provision of care according to agency policy/procedure. Maintain a clean, safe, healthy environment and assist in teaching family members and patient’s ways to simplify household tasks and cope with disabilities
- Kept accurate records of patients' care, condition and progress.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Assisted with patient transfer and ambulation.
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Recognize the physical, emotional, and developmental characteristics of the populations served by agency, including need for respect for the patient, his/her privacy and his/her property.
Life Skills Trainer
NueroRestorative
09.2018 - 02.2020
- Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
- Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
- Administered medications and helped clients set reminders to learn how to take important medications according to schedule.
- Offered training on personal hygiene and grooming skills.
- Taught individuals with learning or physical difficulties to use technology such as computers, tablets and mobile phones.
- Promoted proper sanitation by training on important cleaning tasks in kitchens and bathrooms.
- Designed assistive technology lesson plans for program staff, providing services to physically and developmentally disabled consumers.
- Facilitated sessions in person and over phone.
Cashier
BURGER KING
07.2018 - 08.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Also assist in food preparation, answering questions about menu items and reviewing restaurant policies and services with customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Reviewed weekly sales ads and monitored price changes.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Student Worker
Southern Illinois University At Carbondale
10.2015 - 07.2018
- To clean all seven floors of the library, bathrooms, tables, classrooms, and computer labs
- Had to be clean and nice for students the next day in the dorm lobby
- Also had to clean hallways and lounges where students gathered
- Take trash out, vacuuming elevators/ hallways
- Wipe down glass and tables
- Make the dorm look nice for students
- My responsibility was to serve students their food
- Greet them, be polite and make them feel special
- Always had cleaning responsibility wipes down tables and serving stations
- I had kept things stocked to make sure the dining hall was ready for students to eat.
- Worked in team environment to maintain high levels of productivity.
- Maintained excellent customer service and positive attitude towards guest, customers and fellow teammates.
Education
Bachelor Degree - Medical Anthropology
Southern Illinois University of Carbondale
CarbondaleHigh School Diploma -
Daniel Hale William Preparatory School of Medicine
Chicago, IL06.2015
Skills
- Business Development Understanding
- Stocking and Replenishing
- Microsoft Excel
- Customer Relations
- Credit Card Payment Processing
- Microsoft Word
- Microsoft PowerPoint
- Fleet Dispatching
- Account Management
- Time Management Skills
- Money Handling
- Sales Expertise
- Active Listening
- Retail Sales Customer Service
- Report Preparation
- Staff Training
- Critical Thinking
- Customer Consulting
- Clerical Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
PSE-Mail Processing Clerk
United States Postal Services
09.2021 - Current
Home Help Aide
Gareda Home Care Services
03.2020 - 11.2021
Life Skills Trainer
NueroRestorative
09.2018 - 02.2020
Cashier
BURGER KING
07.2018 - 08.2019
Student Worker
Southern Illinois University At Carbondale
10.2015 - 07.2018
Bachelor Degree - Medical Anthropology
Southern Illinois University of Carbondale
High School Diploma -
Daniel Hale William Preparatory School of Medicine
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