Bre’Ana Williamson
Houston,Texas
Summary
Certified Medical Assistant with recent experience seeking an opportunity to join a medical team and support the successful operation of a medical clinic through the use of gained skills and knowledge to provide quality and efficient patient care to a diverse demographic.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Jeremiah's Italian Ice
Katy, TX
10.2023 - Current
- Display a professional attitude and remain courteous at all times
- Ensure service standards are followed according to core values
- Inspect uniforms and grooming of team members
- Coach and counsel team members and prepare disciplinary actions as required following the progressive discipline policy.
- Work with the training manager to ensure team members are trained.
- Ensure master tracker and checklists are followed; and side work is complete.
Customer Service Representative
Enterprise
Columbus, GA
03.2021 - 10.2023
- Welcomed customers, offered assistance and answered questions by providing rates, terms, and conditions of rentals
- Prepared and submitted reports to the supervisor
- Coordinated shuttle services by communicating with drivers
- Contacted customers and billing parties about overdue rentals and requested an expected date of returns.
- Explained policies and reviewed documentation to obtain signatures.
- Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
- Collected payments by processing credit card transactions.
- Employed sales techniques to boost sales and services
- Oversaw maintenance, appearance, and performance of the company vehicles
- Updated and maintained rental agreement files and documents.
Education
Medical Assistant Certification Program -
The College of Health Care Professions
Houston, TX04-2026
High School Diploma - undefined
G.W Carver High School
05-2016
Skills
- OSHA/HIPAA COMPLIANCE
- AHA CPR CERTIFIED
- Phlebotomy
- Medical office procedures
- Medical lab procedures
- 12 lead EKG’s
- Medication administration
- Vital signs
- Charting
- EMR (Electronic Medical Records)
- Injections
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
Timeline
Assistant Manager
Jeremiah's Italian Ice
10.2023 - Current
Customer Service Representative
Enterprise
03.2021 - 10.2023
High School Diploma - undefined
G.W Carver High School
Medical Assistant Certification Program -
The College of Health Care Professions