Brenda Barbosa
Fall River,MA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Supply Chain Manager
New England Ice Cream Corporation
11.2021 - 01.2025
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Organized and maintained correct inventory levels to drive highest turns possible on inventory.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Improved supplier relationships by establishing regular communication channels, resulting in enhanced product quality and reliability.
Customer Service Manager
New England Ice Cream Corporation
10.2013 - 11.2021
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised a staff of 8 employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Externship Coordinator
The Salter School
03.2011 - 05.2013
- Updated and maintained externship database, ensuring accurate tracking of placements and outcomes.
- Negotiated with external partners to create opportunities for students in niche fields, broadening scope of program.
- Assisted externs in identifying and articulating skills and experience gained during their placements, aiding in their career advancement.
- Facilitated externship orientations and workshops to prepare students for their placements, resulting in improved extern performance and engagement.
Skills
- Purchasing strategy
- Inventory oversight
- Excellent time management skills
- Inter-department collaboration
- Customer service
- Decision-making
- MS office
Timeline
Supply Chain Manager
New England Ice Cream Corporation
11.2021 - 01.2025
Customer Service Manager
New England Ice Cream Corporation
10.2013 - 11.2021
Externship Coordinator
The Salter School
03.2011 - 05.2013
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