BreAnn Engen
Omaha,NE
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Estates Hotline Specialist
Charles Schwab & Company
Omaha, NE
04.2023 - 06.2024
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Established a positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.
- Enhanced call center productivity by effectively managing high call volumes and maintaining a professional demeanor.
- Answered over 30 calls per shift to meet fast-paced call center demands.
Client Account Services Specialist
TD Ameritrade
Omaha, NE
03.2021 - 04.2023
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Trained new team members, sharing best practices and ensuring consistent service standards across departments.
- Streamlined service processes for increased efficiency and improved customer experiences.
- Provided expert guidance in troubleshooting complex issues, leveraging extensive industry knowledge to resolve problems quickly and efficiently.
- Delivered prompt and accurate assistance on various operational matters such as account updates, transaction inquiries, dispute resolution – elevating customer experience levels significantly during interactions.
Cooperate Office Coordinator
TD Ameritrade
Omaha, NE
05.2020 - 03.2021
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Reduced errors in data entry with careful attention to detail and double-checking work for accuracy.
- Facilitated the timely completion of projects by coordinating schedules, resources, and communication among team members.
- Ensured prompt delivery of time-sensitive materials to clients through effective prioritization and coordination with mail services.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coordinated special projects.
Financial Services Trainee
TD Ameritrade
Omaha, NE
01.2020 - 05.2020
- Continuously improved personal skills through professional development opportunities, leading to enhanced job performance and client satisfaction.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance throughout all aspects of operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Reduced average call handle time while maintaining high-quality service through efficient problem-solving skills and attention to detail.
- Answered up to 60 incoming calls in busy, fast-paced call center environment.
Assistant Store Manager
Carters Oshkosh
Omaha, NE
02.2019 - 09.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Customer Service Lead
Carters Oshkosh
Gretna, NE
12.2017 - 02.2019
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Gretna High School
Gretna, NE05.2007
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Call center experience
Computer Proficiency
Money handling abilities
Microsoft Excel
Payment Processing
Microsoft Outlook
Quality Control
Timeline
Estates Hotline Specialist
Charles Schwab & Company
04.2023 - 06.2024
Client Account Services Specialist
TD Ameritrade
03.2021 - 04.2023
Cooperate Office Coordinator
TD Ameritrade
05.2020 - 03.2021
Financial Services Trainee
TD Ameritrade
01.2020 - 05.2020
Assistant Store Manager
Carters Oshkosh
02.2019 - 09.2019
Customer Service Lead
Carters Oshkosh
12.2017 - 02.2019
High School Diploma -
Gretna High School