Justin Lloyd
Burleson,TX
Summary
Results‑oriented professional with proven experience in customer support, conflict resolution, and building trusted client relationships through clear communication and proactive problem‑solving.
Overview
11
11
years of professional experience
Work History
Estates Hotline Specialist
Charles Schwab
Westlake, TX
06.2023 - Current
- Surpassed hotline productivity benchmarks by managing elevated MyQ case volumes while ensuring strict call adherence and operational efficiency.
- Drove operational efficiency by surfacing process improvements and was consistently trusted by leadership for high‑visibility assignments due to reliability, collaboration, and sound judgment.
- Demonstrated exceptional operational capabilities in managing divorce and DPOA cases, leading to selection for specialized casework and commendations from peers and specialty leadership.
Optometric Technician/Front Desk Associate
Texas Elite Eye Care
Fort Worth, Texas
10.2022 - 12.2023
- Facilitated efficient patient flow in office operations, effectively relaying information regarding delays.
- Provided support for insurance-related questions to ensure clarity on eligibility and prior authorization processes.
- Analyzed and submitted insurance claims for accuracy and completeness, streamlining the claims processing workflow.
Customer Service Representative
Verizon Wireless
Burleson, Texas
08.2021 - 10.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
Overnight Stocker
H-E-B Plus
Burleson, TX
01.2021 - 06.2021
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
Combat Medic
United States Army
Fort Bragg, NC
10.2015 - 10.2020
- Conducted realistic training scenarios to prepare medical team members and provide realistic battle or mass-casualty scenarios.
- Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chemical gear for battle scenarios.
- Responded to emergencies with speed, efficiency and knowledgeable assistance.
Education
Bachelor of Science - Business Administration
Tarrant County College District
Fort Worth, TX05.2026
GED -
Joshua High School
Joshua, TX05.2009
Skills
- Series 7
- Effective communication skills
- Client engagement
- Critical reasoning skills
- Advanced Excel skills
- Organized document handling
Timeline
Estates Hotline Specialist
Charles Schwab
06.2023 - Current
Optometric Technician/Front Desk Associate
Texas Elite Eye Care
10.2022 - 12.2023
Customer Service Representative
Verizon Wireless
08.2021 - 10.2021
Overnight Stocker
H-E-B Plus
01.2021 - 06.2021
Combat Medic
United States Army
10.2015 - 10.2020
Bachelor of Science - Business Administration
Tarrant County College District
GED -
Joshua High School