Breann Mooney
Big Lake
Summary
Before becoming a stay at home mother to my two young children, I gained valuable experience as a receptionist and ophthalmic technician and Technical support agent. In these roles, I developed strong communication and interpersonal skills, which I believe will serve me well in building positive relationships with students, teachers, and staff.
As a stay at home mother, Ive had the opportunity to hone my patience, creativity, and problem solving skills. All of which I am eager to apply in a classroom setting, I'm excited about the opportunity to bring my unique blend of office experience, customer service skills, and parenting expertise to the school in whatever is needed.
Overview
9
9
years of professional experience
Work History
Ophthalmic Medical Technician
Wolf Eye Center
06.2012 - 05.2018
- Assisted in conducting comprehensive eye examinations and diagnostic tests.
- Maintained and calibrated ophthalmic equipment for optimal performance.
- Educated patients on pre- and post-operative care instructions.
- Documented patient medical histories and test results accurately.
- Collaborated with ophthalmologists to ensure efficient workflow in clinic.
- Processed insurance claims and managed patient billing inquiries.
- Trained new staff on clinic procedures and equipment usage.
- Measured and recorded visual acuity and color vision testing.
Technical Support Engineer
Matanuska Telephone Association
05.2009 - 06.2012
- Provided technical support for network services, resolving customer issues efficiently.
- Diagnosed and troubleshot hardware and software problems using diagnostic tools.
- Collaborated with cross-functional teams to enhance service offerings and customer satisfaction.
- Documented technical procedures and solutions in knowledge base for future reference.
- Analyzed recurring issues to identify trends and implement preventive measures.
- Managed escalated support tickets, ensuring timely resolution and customer communication.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
High School Diploma -
Matanuska Christian School
Palmer05-2003
Skills
- Ophthalmic terminology
- Refractive error correction
- Surgical assisting
- Visual field testing
- Clinical documentation
- Patient scheduling
- Task prioritization
- Excellent communication
- Multitasking
- Attention to detail
- Customer service
- Telephone triage
- Medical history obtainment
Timeline
Ophthalmic Medical Technician
Wolf Eye Center
06.2012 - 05.2018
Technical Support Engineer
Matanuska Telephone Association
05.2009 - 06.2012
High School Diploma -
Matanuska Christian School