Fraud Analyst
Breann Parsons
Comerica Bank
Oxford,MI
20
years of professional experience
Detail-oriented fraud and transaction monitoring professional with extensive experience reviewing card alerts, investigating suspicious activity, and preparing regulatory documentation. Known for strong analytical thinking, clear communication, and consistent performance in fast-paced banking environments. Experienced in training new team members and improving fraud detection accuracy.
Work History
Fraud Analyst
9 Years- Investigated suspicious transactions using fraud monitoring platforms and escalated high-risk activity for review.
- Reviewed alerts from card channels to identify potential fraud.
- Prepared suspicious activity documentation supporting regulatory reporting and compliance requirements.
- Evaluated customer data to identify and prevent fraudulent activities.
- Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
- Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
- Provided training to new team members on fraud detection techniques, enhancing their ability to identify potential threats quickly and accurately.
Customer Service Representative
2 Years 3 Months- Resolved customer inquiries across deposit, card, and online banking issues with accurate, timely service.
- Processed account maintenance requests while following bank policies, compliance requirements, and confidentiality standards.
- Educated customers on digital banking tools, account features, and self-service options.
- Identified account needs and referred customers to appropriate banking products and specialists.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
8 Years 6 Months- Balanced service priorities while handling high-volume calls, branch support, and routine transactions.
- Mentored new representatives on procedures, service expectations, and effective issue-resolution practices.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Associate of Arts - General Studies
Skills
Fraud detection
Fraud prevention
Transaction monitoring
Transaction review
Fraud analysis
Fraud analytics
Activity monitoring
Communication strategy
Written communication
Customer communication
Timeline
Fraud Analyst
Comerica Bank
09.2017 - 09.2026Read More
Customer Service Representative
Comerica Bank
06.2015 - 09.2017Read More
Customer Service Representative
Oxford Bank
12.2006 - 06.2015Read More
Oakland Community College
Associate of Arts from General Studies
Read More