Breann Walker
Hayes,VA
Summary
Dynamic professional with over 10 years of experience in customer service, complemented by a strong background in management and data entry. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept at leading teams to achieve operational excellence while maintaining high standards of service quality. Committed to leveraging expertise to drive organizational success and foster positive client relationships.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Personal Care Assistant (PCA) /Administrative Assistant
Acti-Kare Responsive In Home Care
Midlothian, VA
03.2024 - 09.2026
- Provide both personal and physical support to individual with daily living needs and handling office organization to ensure smooth operations
- Help clients with personal care tasks like bathing, dressing, grooming, and toileting
- Perform light house keeping, laundry, and meal preparation to ensure a clean and comfortable living environment
- Assist clients with ambulation, physical therapy exercises and medication management as directed
- Provide emotional support, companionship, and engage clients in activities to promote well-being
- Transport client to events and activities, medical appointments and some shopping excursions
- Monitor and report changes in a client's condition to supervisors or health care professionals
- Manage files, organize office space, and maintain a clean and efficient work environment
- Schedule appointments, manage client diaries, and organize meeting for staff and or clients
- Answer phone, draft correspondence, and relay messages to ensure clear communication within the office or with clients
- Maintain accurate records and document activities as required by company policies
- Making and maintaining schedule's for PCA's, that accommodates the needs of the client while being sensitive to employees needs
Assistant Manager - HR
Harte Hanks INC
Allentown, PA
01.2021 - 02.2022
- Support HR Manager with daily operations
- Assisted with sourcing, screening, and interviewing candidates
- Conduct reference checks for potential new hires
- Prepared offer letters and onboarding packets for new hires
- Provided new hires with HR Policy information and benefits programs and online portal
- Helped coordinate employee initial training as well as yearly updated training modules.
- Helped support employees development initiatives
- Handled employee conflict resolution
- Conducted exit interviews
- Maintained employee records in company's HR database, while ensuring data accuracy and integrity
- Handled sensitive and confidential employee information
- Supported the implementation of HR policies, procedures, as well as other HR projects and events
Store Manager
Talk4Less Wireless
Missouri City, TX
01.2020 - 01.2021
- Daily operations oversite including opening and closing procedures
- Recruit, train, mentor, and evaluate performance of sales staff
- Provide ongoing performance evaluations, while fostering a positive, upbeat team, and supportive team environment
- Develop and implement sales strategies to meet or exceed store sales goals
- Maintain optimal inventory levels, manage stock as well as oversee cash handling procedures
- Ensure the store environment is clean, functional, inviting, and compliant with visual merchandising standards
- Deliver first class customer service, engage with customers as well as building customer loyalty
- Handled customer concerns to ensure customer satisfaction
- Proactively educate customers on products, services, and technology
- Monitor store performance, and analyze sales data
- Manage store budget, ensure compliance with company policies, and procedures
- Coordinate with marketing for promotional activities
Mobile Sales Representative
Texas Mobile Solutions
Crosby, TX
02.2019 - 01.2020
- Greet customers and engage in conversation to understand their needs
- Provide in-depth knowledge of mobile devices, features, accessories, and service plans
- Help customers select the best products and services to fit their lifestyle, budget and technology abilities
- Demonstrate product features and technical specifications in an easy to understand manner
- Process new service activation, upgrades, plan changes, and bill payments accurately
- Help meet or exceed monthly sales goals and other performance metrics established by management
- Troubleshoot basic device issues, and assistant with customer inquiries regarding billing, accounts, service changes and charges
- Participate in store opening and closing procedures including cash handling, inventory counts, and processing deposits
- Maintain the cleanliness, and visual merchandising of the sales floor and individual work areas
- Stay informed about new products, and competitor offerings to provide accurate and competitive information
Assistant Retail Store Manager
Cricket Wireless
Mays Landing, NJ
03.2017 - 02.2018
- Support store manager by overseeing daily operations
- Drive sales of devices and wireless services, provide exceptional customer service, and handle customer complaints and issues to ensure customer satisfaction
- Help coach, train, and motivate a team of retail associates to met performance and sales goals
- Assist with recruiting, interviewing, and scheduling staff members
- Oversee daily store operations including opening and closing procedures, as well as cash management
- Help maintain store cleanliness, safety standards and visual appeal
- Monitor and manage inventory levels, assist with stocking, and ensure products are displayed effectively
- Perform various administrative tasks, maintain sales and customer reports as well as ensuring adherence to company policy and procedures
- Assist with creating and implementing marketing campaigns, promoting new products, and executing promotions to drive sales
Co-Founder
It’s A Dogs Life Pet Sit LLC
Matawan, NJ/Katy, TX
01.2014 - 03.2017
- Responsible for business management, including marketing, client relations, finance, legal compliance as well as direct care of pets
- Promoting business to attract new clients
- Responding to inquiries, bookings and customer concerns
- Build strong relationships with clients through clear and regular communication
- Manage payroll, budgeting, and other financial tasks
- Ensure business meets licensing, registration and insurance requirements
- Help handle federal and state taxes, as well as workers' compensation
- Handle hiring, training, and supervising staff to ensure high-quality care
- Creating efficient employee schedules and delegating tasks
- Overseeing day to day operations to ensure smooth service delivery
- Ensure compliance with all relevant health and safety regulations
- Maintaining clean, safe, disinfected animal quarters and equipment
- Feeding, watering, and grooming pets, including washing, brushing, and nail trimming
- Provide exercise, playtime, and companionship
- Administering medications and following specific care instructions, from owners
- Monitoring pets health and identifying any signs of distress or illness
- Alerting owners to any changes in their pet's condition
Shift Supervisor
CVS Pharmacy
North Brunswick, NJ
01.2012 - 02.2014
- Oversee daily store operations while leading retail associates to provide excellent customer service
- Supervise and direct the activities of retail associates, assign tasks, and monitor performance to ensure shift and store objectives are met
- Provide guidance to customers, resolve issues and complaints while promoting a positive shopping experience in line with company culture
- Manage daily operations including opening and closing the store, cash handling, and ensuring store cleanliness and organization
- Oversee inventory levels, assist with stocking shelves, and ensure merchandise is priced correctly
- Enforce company policies, procedures, including safety protocols and customer confidentiality
Education
Highschool Diploma - General Studies
Mountain View Highschool
Matawan, NJSkills
- Strong interpersonal and communication skills for team and client interaction
- Customer focused offering excellent customer experiences with attention to detail
- Experienced problem solver offering the ability to handle customer inquiries and concerns professionally
- Excellent organizational skills, great multitasking ability, as well as offering confidentiality with sensitive documents and client information
- Leader that offers motivation and team building development
- Proficient with handling sensitive documents and information
- Competent with computer and office equipment
- Positive work ethic alone or in groups
- Ambitious to grow within and learn new skills
Certification
PCA Certification
Timeline
Personal Care Assistant (PCA) /Administrative Assistant
Acti-Kare Responsive In Home Care
03.2024 - 09.2026
Assistant Manager - HR
Harte Hanks INC
01.2021 - 02.2022
Store Manager
Talk4Less Wireless
01.2020 - 01.2021
Mobile Sales Representative
Texas Mobile Solutions
02.2019 - 01.2020
Assistant Retail Store Manager
Cricket Wireless
03.2017 - 02.2018
Co-Founder
It’s A Dogs Life Pet Sit LLC
01.2014 - 03.2017
Shift Supervisor
CVS Pharmacy
01.2012 - 02.2014
Highschool Diploma - General Studies
Mountain View Highschool
Volunteer Work
Help local small farm maintain social media accounts, take pictures of products, inventory, manage website, take orders and shipping. Also, answer phones, greet customers and help answer any questions customers may have
Recently volunteering with a local person to take them to and from radiation treatments, immunotherapy visits, surgical consults, and regular doctor appointments as needed. Additionally I helped clean their house, lawn area, and car to take some of the pressures of the family.
Volunteering at local schools in Texas where I read to the children, organized toys, helped with homework in afterschool program as well as serving meals during lunch
Volunteered several times after hurricanes in Texas with community clean up, serving warm meals and helping individuals find each other through local programs.