Breanna Alexis Hermosillo
Pomona,CA
Summary
Experienced with guest relations, ensuring a warm and welcoming atmosphere. Utilizing my effective communication skills to manage guest inquiries and resolve issues promptly. Committed to team collaboration by focusing on communication, executing a plan and problem-solving.
Overview
7
7
years of professional experience
Work History
Host
BJ's Restaurant & Brewhouse
05.2025 - Current
- Greet, welcome and communicate with guests, collecting required information and special requests
- Collaborate with servers and management to seat reservations and parties accordingly
- Walk parties to their assigned tables and ensure they are comfortable and satisfied
Accounts Payable Assistant
California Polytechnic State University
11.2023 - 06.2024
- Review and verify completion of disbursement request forms, aiding to on-campus clubs and organizations
- Assist students and staff with customer service skills by clarifying certain processes on how to use funds in account
- Ensure accuracy and adherence to policies when preparing the batches for check printing
Customer Service Representative
SoCal Tree Care Inc.
03.2022 - 01.2023
- Conducted 15 cold calls per day to potential customers, presenting, and offering professional tree services
- Scheduled 2-5 arborist appointments per day by answering call, emails, and updating the customer database
- Tracked and recorded estimates and sales for each period using Quickbooks and Excel
Shift Supervisor
Panera Bread
05.2019 - 03.2022
- Supervised, delegated, and ensured employees were completing assigned duties and following company procedures
- Managed cash by reconciling registers, executing money transfers, completing deposits and maintaining data for record-keeping
- Interacted with customers resolving issues and concerns
Education
Bachelor of Science - Business Administration - Accounting
California Polytechnic State University
Pomona, CA05.2026
Associate of Science - Business Administration
Palomar College
San Marcos, CA05.2023
Skills
- Proficient in Microsoft Office and Excel
- Customer service
- Positive attitude
- Adaptable to change
- Team leadership
- Staff training and development
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Host
BJ's Restaurant & Brewhouse
05.2025 - Current
Accounts Payable Assistant
California Polytechnic State University
11.2023 - 06.2024
Customer Service Representative
SoCal Tree Care Inc.
03.2022 - 01.2023
Shift Supervisor
Panera Bread
05.2019 - 03.2022
Associate of Science - Business Administration
Palomar College
Bachelor of Science - Business Administration - Accounting
California Polytechnic State University