Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Breanna Alexis Hermosillo

Pomona,CA

Summary

Experienced with guest relations, ensuring a warm and welcoming atmosphere. Utilizing my effective communication skills to manage guest inquiries and resolve issues promptly. Committed to team collaboration by focusing on communication, executing a plan and problem-solving.

Overview

7
7
years of professional experience

Work History

Host

BJ's Restaurant & Brewhouse
05.2025 - Current
  • Greet, welcome and communicate with guests, collecting required information and special requests
  • Collaborate with servers and management to seat reservations and parties accordingly
  • Walk parties to their assigned tables and ensure they are comfortable and satisfied

Accounts Payable Assistant

California Polytechnic State University
11.2023 - 06.2024
  • Review and verify completion of disbursement request forms, aiding to on-campus clubs and organizations
  • Assist students and staff with customer service skills by clarifying certain processes on how to use funds in account
  • Ensure accuracy and adherence to policies when preparing the batches for check printing

Customer Service Representative

SoCal Tree Care Inc.
03.2022 - 01.2023
  • Conducted 15 cold calls per day to potential customers, presenting, and offering professional tree services
  • Scheduled 2-5 arborist appointments per day by answering call, emails, and updating the customer database
  • Tracked and recorded estimates and sales for each period using Quickbooks and Excel

Shift Supervisor

Panera Bread
05.2019 - 03.2022
  • Supervised, delegated, and ensured employees were completing assigned duties and following company procedures
  • Managed cash by reconciling registers, executing money transfers, completing deposits and maintaining data for record-keeping
  • Interacted with customers resolving issues and concerns

Education

Bachelor of Science - Business Administration - Accounting

California Polytechnic State University
Pomona, CA
05.2026

Associate of Science - Business Administration

Palomar College
San Marcos, CA
05.2023

Skills

  • Proficient in Microsoft Office and Excel
  • Customer service
  • Positive attitude
  • Adaptable to change
  • Team leadership
  • Staff training and development

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Host

BJ's Restaurant & Brewhouse
05.2025 - Current

Accounts Payable Assistant

California Polytechnic State University
11.2023 - 06.2024

Customer Service Representative

SoCal Tree Care Inc.
03.2022 - 01.2023

Shift Supervisor

Panera Bread
05.2019 - 03.2022

Associate of Science - Business Administration

Palomar College

Bachelor of Science - Business Administration - Accounting

California Polytechnic State University