Breanna Andrews
Roanoke,VA
Summary
Proven leader and quick learner, adept at resolving conflicts and boosting sales, notably at Kroger. Skilled in phone etiquette and multitasking, I excel in enhancing customer satisfaction and mentoring new hires. Demonstrated success in integrating technology for streamlined operations, embodying strong initiative-taking and leadership qualities.
Overview
1
1
year of professional experience
Work History
Floor Supervisor
Kroger
05.2023 - 12.2023
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
To-Go Specialist
Cheddars Stratch Kitchen
01.2024 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
Education
Acellus Academy
Online Skills
- Strong multitasking
- Phone Etiquette
- Initiative-taking
- Quick Learner
Timeline
To-Go Specialist
Cheddars Stratch Kitchen
01.2024 - Current
Floor Supervisor
Kroger
05.2023 - 12.2023
Acellus Academy
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