Dedicated and adaptable team member with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support goals to better our crew and myself.
Overview
4
4
years of professional experience
Work History
Theater Associate (Shift Lead)
Marcus Theaters
Fargo, ND
06.2021 - Current
Answered phone calls regarding movie times, ticket availability, and other inquiries from customers.
Performed cash handling duties such as taking payments for tickets or snacks at concession stand.
Resolved customer complaints in a professional manner.
Worked closely with team members to ensure smooth operations during busy periods.
Utilized POS system for processing transactions quickly and accurately.
Stocked concession stands with food items according to company standards.
Maintained cleanliness of the theater throughout shift.
Greeted customers and provided them with seating information.
Engaged with customers to provide movie recommendations and information on upcoming releases.
Prepared and sold concession stand items, including popcorn, candy, and beverages, adhering to health and safety guidelines.
Answered customer questions and concerns regarding tickets, pricing and promotions.
Maintained cleanliness concession stand by refilling condiments, sanitizing cooking equipment and wiping down glass windows.