Breanna Blum
Lawrenceburg,TN
Summary
Proven track record in enhancing customer experiences and streamlining transaction processes, demonstrated during tenure at Builtwell Bank. Skilled in cash handling and fostering positive relationships, showcasing exceptional customer service and professionalism. Achieved significant improvements in transaction accuracy and customer satisfaction, leveraging strong work ethic and empathy.
Overview
8
8
years of professional experience
Work History
Teller
Builtwell Bank
08.2022 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Server
Striker's Steakhouse
08.2021 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Home Care Provider
At Home Healthcare
10.2020 - 07.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Assisted patients with self-administered medications.
Server
Brass Lantern
08.2016 - 09.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Certificate Of Technical Studies - Phlebotomy
Career Step
At Home High School Diploma - Nursing
Lawrence County High School
Lawrenceburg, TN05.2019
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Friendly
- Cash handling and management
- Transaction processing accuracy
- Patience and Empathy
- Listening and Comprehension
- Cheerful
Timeline
Teller
Builtwell Bank
08.2022 - Current
Server
Striker's Steakhouse
08.2021 - 07.2022
Home Care Provider
At Home Healthcare
10.2020 - 07.2021
Server
Brass Lantern
08.2016 - 09.2020
Certificate Of Technical Studies - Phlebotomy
Career Step
High School Diploma - Nursing
Lawrence County High School