Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Receptionist
Breanna Brown

Breanna Brown

Hawthorne,CA

Summary

Adept at fostering team collaboration and driving results, I leveraged strategic planning and effective communication to enhance operational efficiency at United Parcel Service, UPS. My leadership significantly improved team performance and customer satisfaction, showcasing my ability to manage relationships and adapt to market fluctuations. By utilizing innovative technologies and data analytics, I've driven continuous improvement and efficiency enhancements. My expertise in financial analysis and fostering high-performance cultures aligns with employer needs for dynamic, results-oriented leadership.

Overview

7
7
years of professional experience

Work History

Revenue Recovery Supervisor

United Parcel Service, UPS
03.2021 - Current
  • Analyzed data trends to identify patterns in billing discrepancies, resulting in more accurate invoicing and reduced instances of underpayment or overpayment by clients.
  • Established clear performance expectations and provided regular feedback, fostering a high-performance culture among team members.
  • Stayed current on industry regulations and best practices, incorporating relevant changes into existing processes to maintain compliance while maximizing effectiveness.
  • Collaborated with cross-functional teams to identify opportunities for process improvements that led to increased efficiency in revenue recovery efforts.
  • Identified areas for improvement in team performance, providing targeted coaching and support for staff members.
  • Served as a subject matter expert in revenue recovery processes and best practices, providing guidance and support to colleagues throughout the organization.
  • Analyzed business processes to identify cost savings and operational efficiencies.

Preload Operations Supervisor

United Parcel Service, UPS
02.2021 - 03.2021
  • Established clear expectations for staff members regarding work ethic, punctuality, attendance policies as well as overall professionalism in the workplace environment.
  • Collaborated cross-functionally to troubleshoot issues, resolve problems, and implement solutions for process inefficiencies.
  • Increased team productivity with effective communication, regular feedback, and performance evaluations.
  • Evaluated staff performance regularly to identify opportunities for growth or development within the organization while addressing any shortcomings in a constructive manner.
  • Minimized workplace accidents by enforcing safety regulations and conducting routine safety inspections.
  • Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
  • Supported business performance improvements with company-wide strategies.

PT Revenue Recovery Supervisor

United Parcel Service, UPS
06.2018 - 02.2021
  • Conducted thorough investigations into disputed claims, gathering evidence to support successful resolutions based on facts rather than conjecture or bias.
  • Identified areas for improvement in team performance, providing targeted coaching and support for staff members.
  • Collaborated with cross-functional teams to identify opportunities for process improvements that led to increased efficiency in revenue recovery efforts.
  • Served as a subject matter expert in revenue recovery processes and best practices, providing guidance and support to colleagues throughout the organization.
  • Contributed to the development of company-wide strategies designed to drive continuous improvement in operational efficiency, customer satisfaction levels, and overall business performance.
  • Managed daily scheduling of staff to ensure optimal coverage during peak hours and maintain customer satisfaction levels.
  • Maintained accurate records of employee hours worked, overtime accrued, and time-off requests to ensure proper payroll processing and adherence to labor laws.

Package Handler

United Parcel Service, UPS
02.2018 - 06.2018
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Utilized hand-held scanners to ensure precise item tracking.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
  • Maintained high levels of accuracy in package scanning to ensure proper tracking, leading to fewer lost packages.
  • Facilitated team-oriented environment, sharing handling techniques that minimized effort and reduced injury risk.

Driver Helper

United Parcel Service, UPS
11.2017 - 01.2018
  • Fluent in Diad operation
  • Upheld company values through excellent customer service skills while addressing client inquiries or concerns regarding their deliveries.
  • Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
  • Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
  • Verified and documented package deliveries for proof of accuracy and deadline adherence.
  • Streamlined delivery processes by organizing packages according to delivery routes and schedules.
  • Ensured accurate documentation of deliveries, improving record-keeping accuracy.

Education

Associate Of Arts And Sciences - Geology

El Camino College
Torrance, CA

Bachelor Of Business Administration - Business Administration

Thomas Edison State University
Trenton, NJ

Skills

  • Intermediate knowledge: Excel, PowerPoint, Word
  • Excellent soft skills and experience managing unionized employees
  • Data-Driven Financial Reporting
  • Strategic planning
  • Adaptability
  • Dependable Work Ethic
  • Cross-Functional Collaboration
  • Relationship building and management
  • Process Optimization
  • Team Development
  • Human resources knowledge
  • Financial Data Analysis
  • Compliance Management

Affiliations

- Government Outreach Ambassador for UPS

- Co-Chair of SoCal & Cal Coast DEI Committee

- Member of AA BRG, WIO BRG

Timeline

Revenue Recovery Supervisor

United Parcel Service, UPS
03.2021 - Current

Preload Operations Supervisor

United Parcel Service, UPS
02.2021 - 03.2021

PT Revenue Recovery Supervisor

United Parcel Service, UPS
06.2018 - 02.2021

Package Handler

United Parcel Service, UPS
02.2018 - 06.2018

Driver Helper

United Parcel Service, UPS
11.2017 - 01.2018

Associate Of Arts And Sciences - Geology

El Camino College

Bachelor Of Business Administration - Business Administration

Thomas Edison State University

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Breanna Brown