Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Breanna Brown

Summary

Dynamic professional with extensive experience at United Healthcare, adept at client education and complaint handling. Proven ability to advocate for clients while ensuring their rights are respected. Skilled in electronic authorization processing and delivering patient-centered care, consistently enhancing client satisfaction and support outcomes.

Talented Insurance Customer Service Representative conferred with customers by telephone or in-person to provide information about products or services. Took or entered orders, canceled accounts and obtained details of issues. Smart individual with great communication and task prioritization talents.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Dsnp Navigator

United Healthcare
05.2020 - Current
  • Assisted clients with navigating and accessing social services such as housing and medical care.
  • Advocated for clients to assure respected rights and wishes.
  • Acted as first point of contact and set appointments for prospective clients.
  • Answered phone calls and answered questions from potential customers.
  • Responded to customer requests for products, services, and company information.
  • Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
  • Documented customer interactions and transactions for accurate, up-to-date records.

Transportation Scheduler

United Healthcare
05.2020 - Current
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Completed daily logs for management review.

CNA

St.Agnes Homes
04.2021 - 08.2024
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Education

High School Diploma -

Eisenhower High School
Decatur, IL
05-2011

Skills

  • Complaint handling
  • Insurance terminology
  • Client education
  • Reporting
  • Electronic authorization processing
  • Policy review
  • Organization
  • Client documentation
  • Patient-centered care
  • Emergency intervention
  • Medication administration
  • Team collaboration
  • Attention to detail
  • Basic life support
  • End-of-life care

Certification

  • Certified M&R, Dsnp Navigator, United Healthcare - 5 years

Languages

English
Full Professional

Timeline

CNA

St.Agnes Homes
04.2021 - 08.2024

Dsnp Navigator

United Healthcare
05.2020 - Current

Transportation Scheduler

United Healthcare
05.2020 - Current

High School Diploma -

Eisenhower High School

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Breanna Brown