Easter Byrd
Natchez,MS
Summary
With a proven track record at United Healthcare, I excel in innovative problem solving and effective communication, enhancing customer satisfaction and operational efficiency. Skilled in data analysis and MS Office, I adeptly navigate healthcare systems, ensuring seamless service delivery. My collaborative approach and detail-oriented mindset drive significant improvements in client relations and service outcomes.
Overview
8
8
years of professional experience
Work History
DSNP Navigator
United Healthcare
01.2022 - Current
- Provide information about health insurance plans, including benefits.
- Connect members to services through referrals and support.
- Managed 80 outbound calls per day.
- Help members navigate the healthcare system, from diagnosis to treatment and follow-up.
- Set up appointments for doctor visits and medical tests.
- Help members access health services and overcome any access barriers.
- Etc.
APC Dedicated Advocate
United HealthCare
10.2020 - 01.2022
- Developed strong relationships with members by providing exceptional customer service.
- Actively participated in training sessions to stay up to date on changes in regulations related to insurance plans.
- Asked probing questions and offered solutions to resolve customer issues.
- Reviewed claims for payment or forward to appropriate personnel for further investigation.
- Addressed and resolved customer service issues in a timely manner while demonstrating excellent customer service skills.
- Managed approximately 70 incoming calls per day from customers.
Customer Service Representative
Voya Financial
04.2017 - 10.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed approximately 60 incoming calls per day.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customers' requests for loan request, loan payments and balance transfers.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Master of Science - Business Administration/General Business
Alcorn State University
Lorman, MS05.2019
Bachelor of Science - Business Administration
Alcorn State University
Lorman, MS05.2016
High School Diploma -
Natchez High School
319 Sgt Prentiss Dr, Natchez, MS 3912005-2019
Skills
- Innovative Problem Solving
- Detail-Oriented Mindset
- Collaborative Teamwork
- Proficient in MS Office
- Data Analysis
- Effective Communication Skills
- Inbound and outbound calling
- Credit card payment processing
- Relationship building
Timeline
DSNP Navigator
United Healthcare
01.2022 - Current
APC Dedicated Advocate
United HealthCare
10.2020 - 01.2022
Customer Service Representative
Voya Financial
04.2017 - 10.2020
Master of Science - Business Administration/General Business
Alcorn State University
Bachelor of Science - Business Administration
Alcorn State University
High School Diploma -
Natchez High School
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