Breanna Butler
Murphysboro,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
10
10
years of professional experience
Work History
Optometric Technician
Marion Eye Centers & Optical
Murphysboro, IL
03.2024 - Current
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Checked patient records for accuracy and updated them when necessary.
- Maintained records of customer interactions and transactions, recording details of inquiries, complaints, and comments.
- Informed customers about payment methods accepted by the organization.
- Checked patients in and out for appointments and collected co-payments.
- Validated policyholder eligibility for coverage of services rendered.
Bar Manager
Midtown LLC
Cape Girardeau, Missouri
06.2022 - 12.2023
- Managed bar staff, trained new hires, and implemented disciplinary procedures.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Implemented strategies designed to increase revenue through upselling techniques.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Resolved problems or concerns to satisfaction of involved parties.
Bartender
Horseshoe Bar and Grill
Olive Branch, Illinois
10.2020 - 06.2023
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
Sales Associate
Academy Sports Outdoors
Cape Girardeau, Missouri
05.2020 - 09.2020
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
Customer Service Representative
RM Coco
Cape Girardeau, Missouri
05.2020 - 08.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Sales Associate
TJX Companies
Cape Girardeau
10.2014 - 03.2016
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
Education
High School Diploma -
Cape Central High School
Cape Girardeau, MO05-2015
Skills
- Supply Restocking
- Work Order Preparation
- Appointment Scheduling
- Customer Education
- Insurance processing
- Appointment Setting
- Payment Collection
- Insurance Billing
- Continuous Improvement
- Organizational Skills
- Multitasking
- Effective Communication
- Time Management
- Written Communication
- Customer service abilities
- Patient Assessment
- Reliability
- Medical History Documentation
Timeline
Optometric Technician
Marion Eye Centers & Optical
03.2024 - Current
Bar Manager
Midtown LLC
06.2022 - 12.2023
Bartender
Horseshoe Bar and Grill
10.2020 - 06.2023
Sales Associate
Academy Sports Outdoors
05.2020 - 09.2020
Customer Service Representative
RM Coco
05.2020 - 08.2020
Sales Associate
TJX Companies
10.2014 - 03.2016
High School Diploma -
Cape Central High School