Breanna Collins
Thomson,GA
Summary
Detail-oriented professional experienced in customer service and education. Enhanced learning experiences and guest satisfaction through relationship building and effective problem-solving. Innovated technological solutions to drive productivity and embraced continuous improvement while adapting to fast-paced environments.
Overview
1
1
Certification
8
8
years of professional experience
Work History
2 Year Old Teacher
Bright Minds Learning Center LLC
Thomson, GA
09.2025 - Current
- Facilitated classroom activities that promoted social and emotional development among students.
- Developed engaging lesson plans to enhance student understanding and participation.
- Adapted instructional materials to meet diverse learning needs of students effectively.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Developed and implemented engaging lesson plans tailored to diverse age groups.
- Fostered a safe and nurturing environment for children to enhance social skills.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
Front Desk Agent
Comfort Inn & Suites
Thomson, GA
08.2018 - Current
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Managed guest check-in and check-out processes efficiently.
- Coordinated room assignments and maintained accurate reservation records.
- Trained new front desk staff on procedures and best practices.
- Oversaw daily front desk operations, ensuring adherence to hotel policies.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Trained new staff members in customer service techniques and hotel operations.
Education
BBA - Concentration of Entrepreneurship
Strayer University
Augusta, Ga03.2027
Associate of Arts - Business Administration
Strayer University
Augusta, GA12.2025
High School Diploma -
Thomson High School
Thomson, GA05.2016
Skills
- Classroom management
- Lesson planning
- Teaching methods
- Critical thinking
- Active listening
- Group facilitation
- Child engagement
- Positive demeanor
- Public speaking
- Customer service
- Computer skills
- Attention to detail
- Teamwork and collaboration
- Friendly, positive attitude
Certification
- CPR
Timeline
2 Year Old Teacher
Bright Minds Learning Center LLC
09.2025 - Current
Front Desk Agent
Comfort Inn & Suites
08.2018 - Current
BBA - Concentration of Entrepreneurship
Strayer University
Associate of Arts - Business Administration
Strayer University
High School Diploma -
Thomson High School