Breanna Cotto
Whittier,CA
Summary
Entry-level phlebotomy professional with hands-on experience in venipuncture, specimen collection, and patient interaction in clinical settings. Brings a strong background in high-volume, detail-oriented roles requiring strict adherence to safety protocols, accuracy, and efficiency. Demonstrates excellent communication skills and a calm, compassionate approach to patient care, with a proven ability to maintain patient comfort and professionalism during procedures.
Overview
5
5
years of professional experience
1
1
Certification
Work History
BARISTA
Starbucks
05.2023 - 03.2024
- Provided exceptional customer service in a fast-paced coffee shop environment, ensuring customer satisfaction and repeat business. Responsible for preparing a variety of beverages and promoting seasonal offerings while maintaining cleanliness and organization within the store.- Enhanced beverage preparation techniques, increasing overall customer satisfaction.- Mentored new staff on coffee-making techniques and customer service best practices.- Implemented inventory tracking systems to reduce waste and optimize stock levels.
CREW MEMBER
Chick-fil-A
10.2022 - 04.2023
- Delivered high-quality service in a fast-casual dining environment, focusing on efficiency and customer satisfaction. Handled food preparation and order fulfillment while maintaining a clean and welcoming space for guests.- Contributed to a significant increase in customer satisfaction ratings through attentive service.- Streamlined order processing, reducing wait times during peak hours.- Collaborated with team members to ensure smooth operations and exceptional dining experiences.
WAREHOUSE ASSOCIATE
Coupang
12.2021 - 06.2022
- Managed inventory control and order fulfillment in a high-demand warehouse setting. Ensured efficient processing of incoming and outgoing shipments while maintaining safety and cleanliness standards.- Improved inventory accuracy through diligent tracking and organization of stock.- Assisted in the implementation of new workflow processes that increased overall efficiency.- Trained new employees on safety protocols and best warehouse practices.
STORE AMBASSADOR
Forever 21
02.2021 - 12.2021
- Served as a brand representative, ensuring a positive shopping experience for customers. Assisted with merchandising and inventory management while providing excellent customer support.- Boosted sales by effectively highlighting store promotions and new arrivals.- Resolved customer inquiries and concerns, fostering loyalty and repeat business.- Collaborated with team members to maintain visual merchandising standards.
CREW MEMBER
McDonald's
02.2019 - 08.2020
- Supported daily operations by providing outstanding customer service and maintaining food quality standards. Operated point-of-sale systems and prepared food items according to company guidelines.- Achieved recognition for consistently high customer service ratings.- Assisted in training new crew members on company policies and procedures.- Played a key role in achieving team goals during peak service hours.
Education
NURSING CANDIDATE -
Rio Hondo College
Whittier03-2028
HIGH SCHOOL DIPLOMA - undefined
Poly High School
05.2019
Skills
- Customer Service Expert
- Communication Expert
- Problem Solving Expert
- Team Collaboration Expert
- Time Management Expert
- Adaptability Expert
Certification
Certified Phlebotomy Technician (CPT) – Venipuncture, capillary collection, specimen handling, patient safety
Timeline
BARISTA
Starbucks
05.2023 - 03.2024
CREW MEMBER
Chick-fil-A
10.2022 - 04.2023
WAREHOUSE ASSOCIATE
Coupang
12.2021 - 06.2022
STORE AMBASSADOR
Forever 21
02.2021 - 12.2021
CREW MEMBER
McDonald's
02.2019 - 08.2020
HIGH SCHOOL DIPLOMA - undefined
Poly High School
NURSING CANDIDATE -
Rio Hondo College