Summary
Overview
Work History
Education
Skills
Timeline
Generic

Breanna Dickerson

Huntsville

Summary

Dynamic retail professional with extensive experience at HEB Grocery Store, excelling in customer service and conflict resolution. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in cash handling and maintaining a professional appearance, consistently delivering high-quality service in fast-paced environments.


Overview

5
5
years of professional experience

Work History

Retail Sales Associate

HEB Grocery Store
05.2025 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Retrieved and loaded groceries for participating guests in the curbside department

Digital Shopper

Walmart
12.2024 - 05.2025
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.

Server

Mia's Table
02.2022 - 12.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Delivery Driver

Double Dave's Pizza
09.2022 - 02.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Team Trainer

Tacobell
05.2021 - 02.2022
  • Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Cross-trained existing employees to maximize team agility and performance.

Sandwich Artist

SUBWAY®Restaurants
05.2020 - 04.2021
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.

Education

Bachelor of Science - Criminal Justice

Sam Houston State University
Huntsville, TX
04-2026

High School Diploma -

Oak Ridge High School
The Woodlands, TX
05-2022

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Works well in high-stress, fast-paced environments
  • Conflict resolution
  • Policy and procedure adherence
  • Time management
  • Cash handling
  • Reliability and punctuality
  • Professional appearance
  • Phone etiquette

Timeline

Retail Sales Associate

HEB Grocery Store
05.2025 - Current

Digital Shopper

Walmart
12.2024 - 05.2025

Delivery Driver

Double Dave's Pizza
09.2022 - 02.2023

Server

Mia's Table
02.2022 - 12.2024

Team Trainer

Tacobell
05.2021 - 02.2022

Sandwich Artist

SUBWAY®Restaurants
05.2020 - 04.2021

Bachelor of Science - Criminal Justice

Sam Houston State University

High School Diploma -

Oak Ridge High School

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