Breanna Dixon
Birmingham
Summary
Motivated and detail-oriented aspiring IT support professional eager to contribute to an entry-level Help Desk or IT position. Equipped with proven troubleshooting skills, a strong customer service orientation, and foundational knowledge of Python, Tier 1/Tier 2 support, and cybersecurity fundamentals. Ready to enhance user experiences and effectively support business operations. Committed to continuous learning and professional development in the dynamic tech landscape. Passionate about delivering exceptional support that empowers users and drives organizational success.
Overview
7
7
years of professional experience
Work History
Scheduling coordinator
BROOKWOOD HOSPITAL
Homewood, AL
04.2023 - Current
- Oversaw call management, ensuring efficient direction of inquiries to relevant teams. Led ICD-10 and CPT coding initiatives to enhance accuracy. Streamlined data entry processes and scheduling to boost productivity. Resolved customer complaints by implementing effective solutions. Drove accurate documentation practices and prioritized tasks to meet organizational needs. Coordinated prior authorizations to support operational flow.
- Developed and implemented scheduling processes to enhance efficiency across clinical operations.
Administrative Assistant
ALABAMA ONCOLOGY
12.2021 - 04.2023
- Assisted with patient registration documentation by filing, faxing, and entering data into systems. Supported scanning and answering phones to enhance office efficiency. Aided doctors in scheduling appointments and managing Microsoft insurance updates.
Customer service
PUBLIX
11.2019 - 11.2021
- Facilitated smooth customer interactions by efficiently handling money and processing returns. Optimized money order management and front desk operations, enhancing overall service efficiency. Achieved a clean and organized front area, contributing to positive customer impressions.
Education
Associate of Applied Science - Cybersecurity
Jefferson State
Birmingham, AL12-2027
High School Diploma -
Hueytown
Hueytown, AL01-2019
Skills
- Skilled in utilizing Microsoft 365 tools
- Effective time management
- Proficient in software applications
- Tech-savvy in healthcare technology
- Meticulous attention to specifics
- Detail-oriented data management
- Effective communication
- Proficient in organization
Timeline
Scheduling coordinator
BROOKWOOD HOSPITAL
04.2023 - Current
Administrative Assistant
ALABAMA ONCOLOGY
12.2021 - 04.2023
Customer service
PUBLIX
11.2019 - 11.2021
Associate of Applied Science - Cybersecurity
Jefferson State
High School Diploma -
Hueytown