Breanna Dixon
Dickinson,TX
Summary
Highly organized front desk receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional with a track record of improving operations and solving problems. Demonstrated success in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dispatcher Clerk
TCISD
08.2024 - Current
- Managed high-stress situations, prioritizing tasks to maintain optimal productivity levels in a fast-paced environment.
- Handled escalated customer concerns with empathy and professionalism, leading to successful conflict resolution.
- Enhanced communication efficiency by implementing a streamlined dispatching process.
- Increased overall efficiency through comprehensive management of travel logistics, including accommodations, transportation, and activities.
- Developed strong relationships with sponsors to ensure seamless execution of travel plans.
- Handled complex situations calmly under pressure while maintaining the highest level of professionalism throughout all interactions.
- Directed dispatching, routing, and tracking of 30+ fleet vehicles.
Front Desk Receptionist
Affinity Urgent Care
11.2022 - 04.2024
- Registered and verified patient records before triage with most up-to-date information.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Server
The Spot
08.2022 - 12.2022
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Front Desk Medical Receptionist
St.Elizabeth Family Practice
05.2020 - 10.2021
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Supervisor
Magical Winter Lights
10.2017 - 01.2020
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Maintained compliance with company policies, objectives, and communication goals.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Education
Associate - Administrative Health Assistant
The College of Health Care Professions
Houston07.2020
Diploma - Cosmetology
Texas City High School
Texas City, TX05.2017
Skills
- Nationally Registered Certified Administrative Health Assistant
- Team Collaboration
- Customer Assistance
- Verbal and Written Communication
- Front Desk Operations
- Multi-Line Telephone Systems
- Scheduling coordination
- Prioritization
- Time management
- Attention to detail
- Data entry
- Dispatching procedures
Additional Information
Externship Experience May 2020-June 2020
St.Elizabeth's Family Practice and Urgent Care
Certification
- Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association.
- Cosmetology License - Texas Board of Cosmetology.
Timeline
Dispatcher Clerk
TCISD
08.2024 - Current
Front Desk Receptionist
Affinity Urgent Care
11.2022 - 04.2024
Server
The Spot
08.2022 - 12.2022
Front Desk Medical Receptionist
St.Elizabeth Family Practice
05.2020 - 10.2021
Supervisor
Magical Winter Lights
10.2017 - 01.2020
Associate - Administrative Health Assistant
The College of Health Care Professions
Diploma - Cosmetology
Texas City High School
Similar Profiles
Lindsey ColeLindsey Cole
Administrative Assistant to the Director at TCISDAdministrative Assistant to the Director at TCISD
Adam SalinasAdam Salinas
Tutor/ Teacher for 21st Century at TCISDTutor/ Teacher for 21st Century at TCISD
Shelly SimpsonShelly Simpson
Teacher at TCISDTeacher at TCISD