Overview
Work History
Education
Skills
Timeline
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Breanna Dougherty

Stafford,TX

Overview

5
5
years of professional experience

Work History

Part Time Member Service Representative

Planet Fitness Gym
01.2024 - 08.2024
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Maintained high-quality service by abiding by company policies and standards in all member interactions.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Maintained a comfortable and clean environment.
  • Provided service that exceeds members expectations.

Server / Assistant Bartender

Gadsden Country Club
06.2019 - 08.2024
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
  • Set up and prepped for small and large events such as board meetings, weddings, showers, private dinners, etc.
  • Gained experience handling various bartending responsibilities in both regular and special event settings.

Server / Hunting Lodge Hostess

Otter Creek Farmstead
01.2023 - 01.2024
  • Trained new team members joining as servers.
  • Implemented effective organization techniques to reduce waste and control inventory levels for Alcohol Inventory, wine inventory, clothing inventory, and other daily use items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Handled setup and organization for wine tastings, private dinners, and weddings.
  • Worked as a bartender for weddings.
  • Delivered customized cocktail orders to guests immediately following their return from hunts.
  • Assisted cross-functional departments as needed

Education

High School Diploma -

River East Academy
Gadsden, AL
08.2020

Skills

  • Customer Service
  • Bilingual English / Spanish
  • Multitasking
  • Adaptability
  • Critical Thinking
  • Problem Solving
  • Leadership / Teamwork

Timeline

Part Time Member Service Representative

Planet Fitness Gym
01.2024 - 08.2024

Server / Hunting Lodge Hostess

Otter Creek Farmstead
01.2023 - 01.2024

Server / Assistant Bartender

Gadsden Country Club
06.2019 - 08.2024

High School Diploma -

River East Academy

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Breanna Dougherty