Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Breanna Garcia

Sun City,CA

Summary

Customer Services Officer with background in diverse industries. Strong in maintaining high customer satisfaction rates and adept at conflict resolution, ensuring swift resolution of customer inquiries or complaints. Demonstrated ability to build relationships and foster a positive work environment. Impact made includes improved efficiency in complaint handling processes, leading to increased overall customer satisfaction.

Overview

17
17
years of professional experience

Work History

Massage Therapist

Glen Ivy
Corona, CA
06.2022 - Current
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Monitored customer feedback to identify areas of improvement in services or products offered by the company.
  • Provided technical support to assist customers with troubleshooting software or hardware problems.
  • Consulted with customers regarding needs and addressed concerns.
  • Explained benefits and advantages of different product and service offerings to customers.
  • Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.

Massage Therapist

Bear Creek Chiropractic
Menifee, CA
11.2011 - 04.2021
  • Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
  • Assisted front desk staff with administrative tasks such as answering phones or taking payments from clients when needed.
  • Provided exceptional customer service, addressing any client concerns and ensuring a positive experience.

Sandwich Artist

SUBWAY®Restaurants
Canyon Hills
01.2008 - 10.2011
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Maintained cleanliness of work area throughout shift.
  • Assisted in the training of new staff members on proper sandwich-making techniques.
  • Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.

Education

Bachelor of Science - Nursing

Azusa Pacific University
Azusa, CA
12-2023

Massage

American College of Healthcare
Riverside, CA
04-2011

Skills

  • Efficient multitasking
  • Time Management
  • Quick-learning
  • Workstation organization

References

References available upon request.

Timeline

Massage Therapist

Glen Ivy
06.2022 - Current

Massage Therapist

Bear Creek Chiropractic
11.2011 - 04.2021

Sandwich Artist

SUBWAY®Restaurants
01.2008 - 10.2011

Bachelor of Science - Nursing

Azusa Pacific University

Massage

American College of Healthcare

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Breanna Garcia