Richard Williams

• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
• Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
• Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
• Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
• Researched new techniques to stay up to date with trends and developments in massage therapy industry.
• Evaluated client conditions to recommend appropriate massage therapy methods.
• Addressed specific client concerns through targeted therapeutic massage interventions.
• Maintained client treatment records and designed long-term care programs for return customers.
• Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
• Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
• Boosted repeat business through outstanding customer service and personalized massage experiences.

This location I served as a massage therapist full-time position. It was a very spa-like environment. We had a lot of enhancements and I performed body scrubs, cupping hot stones. Things of that nature this business I would have remained at but unfortunately the owner had some serious personal issues going on and had to abruptly close the shop. It was located on Great neck road in Virginia Beach

Started my own business to enhance customers experience with massage therapy at a realistic price that met the needs of my clients and myself. I ended the business in 2024 March due to having to leave the space I was in because of subleasing. The owners of the office suite had to move and I did not have enough time to gather people to take over the suite. So I began working at Greenleaf and Pebble full-time at that point.

Started out at the lomans plaza location in Virginia Beach as a full-time massage therapist then moved to the hilltop location when that location opened up in 2016 and for almost 4 years, I was the top requested therapist. At that location. I learned a lot of customer service skills and enhanced my skills because of Debbie and Gary schwartzer, who owned the three locations of massage envy in Virginia Beach. I maintained a 75% return rate of new clients.

• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
• Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
• Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
• Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
• Researched new techniques to stay up to date with trends and developments in massage therapy industry.
• Evaluated client conditions to recommend appropriate massage therapy methods.
• Addressed specific client concerns through targeted therapeutic massage interventions.
• Maintained client treatment records and designed long-term care programs for return customers.
• Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
• Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
• Boosted repeat business through outstanding customer service and personalized massage experiences.