Breanna Gatto
Reno,NV
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for our guest. Skilled in anticipating customer needs, addressing complaints, and resolving issues in timely manner. Maintains focus and a positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
Work History
Lead Bartender / Lead Bottle Service
Ceaser Palace Entertainment
12.2015 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Consulted with managers to organize special events and promotions.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Day Shift Bar Manager
Oak Room Lounge
01.2019 - 03.2021
- Consulted with owners to organize special events and promotions.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Improved customer service rankings by resolving issues quickly and accurately.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Controlled expenses and boosted profitability by managing alcohol and labor costs.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Planned and executed promotions and special events in close collaboration with management.
Bartender
Texas Roadhouse
04.2014 - 07.2016
- Served high customer volumes.
- Making sure every drink comes out perfect.
- Performed opening and closing duties.
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
Bartender
Chevys
08.2012 - 04.2014
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
Education
GED -
American River College
Sacramento, CA03.2014
Skills
- Customer Service
- Food Service
- Upselling Strategies
- Working In Fast Pace Enviornmments
- Social Media Marketing
- Cash Handling
- Conflict Resolution
- Expert Mixology
- Multitasking Abilities
- Time Management
- Team Leadership
- Product Knowledge
- Staff Training
Basketball
I played College basketball at American River college and still love to play pick up games with my friends.
Timeline
Day Shift Bar Manager
Oak Room Lounge
01.2019 - 03.2021
Lead Bartender / Lead Bottle Service
Ceaser Palace Entertainment
12.2015 - Current
Bartender
Texas Roadhouse
04.2014 - 07.2016
Bartender
Chevys
08.2012 - 04.2014
GED -
American River College
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