Iesha Turner
Atlanta,Georgia
Summary
I have gained seven years committed to employment in several areas of Supervisory and Management. Worked in implementing different programs in customer service, communication and serves. I enjoyed enhancing the abilities of fellow employees in choosing a healthy and a safe environment conductive to work. Making recommendations and exercising judgement with sensitive and confidential information for designated major functional units. I am an enthusiastic and motivated customer service oriented retail specialist with experience in management and leading in high company sales. Working experience in a retail and serves environment providing managerial direction, motivation and result orientated customer service to improve overall company sales. Throughout the years i have been well knowledge in mechanical skills, and the work is characterized in multiple areas. For the immediate review and consideration. Please feel free to contact. Thanks in advance for the consideration.
Overview
11
11
years of professional experience
Work History
Bartender/Bottle Service
Cafe Circa
03.2018 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Bottle Service
Embr Lounge
11.2021 - 12.2022
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
- Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
- Assessed guest demeanor and behavior to minimize disturbances, notifying bouncer of any unruly situations.
- Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
Bartender & Waitress
B. 142 Lounge
04.2017 - 10.2019
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
BOTTLE SERVICE, SL LOUNGE
ATLANTA
01.2016 - 01.2017
- Giving great customer service,while taking food orders as well as drink orders
- Making sure to get the food and drinks out to the customer fast as possible
- Greeting every customer that enter the establishment, giving a nice welcome
- Taking bottle order's, and bring them out with a smile.
IESHA TURNER HOOKAH SERVICE, ROSE BAR
ATLANTA
01.2014 - 01.2015
- I delivered hookah's, while building a bond with the customers
- Providing them with a visual of all the different flavors of hookah's
- Boosting hookah sale's with fun and bubble personality
- Leaving the customers satisfy and team making money.
BARTENDER,HOOKAH SERVER, BOTTLE SERVICE, MUSEUM BAR
ATLANTA
01.2013 - 01.2015
- I started work at museum bar as a hookah sever
- I prepared, delivered as well as cleaned the hookah's
- I also worked service bar as a bartender
- Providing great customer service
- I booked and prepared sections, as well as helping my team to give our customers the best experience.
Education
PCT/PHLEBOTOMY/EKG -
COBB CNA SCHOOL
Mableton, GA01.2014
High School Diploma -
PROFESSIONAL BARTENDING SCHOOL OF ATLANTA
Brookhaven, GA01.2011
COLLEGE PREPARATORY -
WESTLAKE HIGH
Atlanta, GA01.2008
Skills
- Bottle Service
- Hookah Sever
- Bartender
- Food Service
- Payment Processing
- Liquor, Beer, and Wine Knowledge
- Customer Service
- Outgoing Personality
- Highly Reliable
- Attention to Detail
- Cleanliness and Hygiene
- Excellent Communication
- Active Listening
References
- Nahomie, Manger 678-925-4418
- Delicia Haynie, CoWorker, 404-641-7682
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bottle Service
Embr Lounge
11.2021 - 12.2022
Bartender/Bottle Service
Cafe Circa
03.2018 - Current
Bartender & Waitress
B. 142 Lounge
04.2017 - 10.2019
BOTTLE SERVICE, SL LOUNGE
ATLANTA
01.2016 - 01.2017
IESHA TURNER HOOKAH SERVICE, ROSE BAR
ATLANTA
01.2014 - 01.2015
BARTENDER,HOOKAH SERVER, BOTTLE SERVICE, MUSEUM BAR
ATLANTA
01.2013 - 01.2015
PCT/PHLEBOTOMY/EKG -
COBB CNA SCHOOL
High School Diploma -
PROFESSIONAL BARTENDING SCHOOL OF ATLANTA
COLLEGE PREPARATORY -
WESTLAKE HIGH
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