Deanna Carson
Pasadena,TX
Summary
The knowledge and skills I have acquired over my 13+ years in this industry has provided me with the ability to adapt quickly to new environments and challenges. With my high volume and fast-paced service industry experience, I am capable of multi-tasking while providing quality service. My strong belief in teamwork, dedication to quality service, and job integrity has proven to my employers that I am a reliable worker. My expertise in customer service coupled with exceptional communication skills and work ethic has fostered strong client and management relationships and increased revenue.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bottle Service
Doubletree By Hilton
07.2021 - Current
- Streamlined bottle service process by effectively coordinating with bar staff and management, ensuring timely delivery of orders.
- Participate in pre-shift meetings to provide updates, or changes impacting the VIP section or bottle service offerings. Additionally provide advice for menu needs based on the clientele's preferences and operations to increase efficiency on bottle service.
- Manage, bring in, and work with new staff members on proper bottle service techniques and protocols.
- Enhanced customer experience by providing personalized bottle service and maintaining a high standard of professionalism.
- Emphasize the importance of team work in order to provide quality service. This includes helping out with cashiers, bartenders, and hotel staff as needed.
- Minimized service disruptions by quickly addressing customer complaints and resolving issues in a professional manner.
- Maintain strong client relationships through regular communication and providing exceptional customer service.
- Increased speed of service through effective multitasking and time management skills.
- Prep work station before and after event to ensure inventory is available. Prepare pre-sale orders beforehand so that they are ready when guests arrive.
- Overview pre-sale orders and fill out forms as orders come in.
- Manage section arrangements and plan floor charts.
- Up-sale bottle service to increase revenue.
- Manage orders and checks through POS system and handling cash. This includes opening tabs, closing checks, and running reports at end of shift.
- Work with client's questions regardless of my current services. This includes working with hotel staff and management to ensure the client's needs are met even outside of bottle service to increase an exceptional and personal experience. Such as, ordering and delivering food, providing extra essential items, handling disputes and concerns, etc.
- Ensure my availability for events as I have and continue to build a rapport with staff and clientele. As a result, returning guests have regularly reserved bottle service for each event which benefits ticket sales, bottle service, and hotel profits.
Bartender/Server
Boots N' Shoots
01.2019 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Logged inventory every Saturday.
Education
Bachelor of Arts - History
University of Houston-Downtown
Houston, TX05-2023
Bachelor of Arts - History
San Jacinto College
Pasadena, TX12-2019
Skills
- Bottle service
- Customer service expertise
- High Volume Service
- Customer Service and Communication Skills
Certification
- TABC certified
- Texas Driver's License
- Bachelor's Degree
Timeline
Bottle Service
Doubletree By Hilton
07.2021 - Current
Bartender/Server
Boots N' Shoots
01.2019 - 03.2020
Bachelor of Arts - History
University of Houston-Downtown
Bachelor of Arts - History
San Jacinto College
Similar Profiles
Giada BerrazzoukGiada Berrazzouk
Cluster Reservations Sales Agent at Hilton and DoubleTree by Hilton HotelCluster Reservations Sales Agent at Hilton and DoubleTree by Hilton Hotel
KHUN SOE MYINT MYAT (KAI)KHUN SOE MYINT MYAT (KAI)
Purchasing & Receiving Trainee at Doubletree By Hilton Sukhumvit & Hilton SukhumvitPurchasing & Receiving Trainee at Doubletree By Hilton Sukhumvit & Hilton Sukhumvit
Abdullah AljubairiAbdullah Aljubairi
Cluster Government Relations Manager at DoubleTree by Hilton and Hilton Garden Inn FinanciCluster Government Relations Manager at DoubleTree by Hilton and Hilton Garden Inn Financi
Talib DalwaiTalib Dalwai
Cluster Supervisor for Banquets Sales at Hilton Garden Inn Olaya & Doubletree by Hilton Al MurojCluster Supervisor for Banquets Sales at Hilton Garden Inn Olaya & Doubletree by Hilton Al Muroj
Carlos HernandezCarlos Hernandez
Advanced Maintenance Technician at Big Star CadillacAdvanced Maintenance Technician at Big Star Cadillac