Breanna Goff
Dalton,GA
Summary
Offering strong communication skills, great customer service, problem solving and organized work environment.
Overview
9
9
years of professional experience
Work History
Store Manager
Cash Express, LLC
1096 West Ave. Crossville, TN 38555
10.2023 - Current
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Implemented promotional strategies to enhance sales performance and customer engagement.
- Trained and mentored staff on product knowledge and customer service techniques.
- Managed inventory levels, conducting regular audits to maintain stock accuracy.
- Resolved customer inquiries and complaints efficiently to maintain high satisfaction rates.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Processed loan applications, ensuring compliance with regulatory standards and internal policies.
- Verified applicant information and documentation for accuracy and completeness.
- Conducted regular audits of loan files to ensure adherence to quality control measures.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Managed repossession of vehicles in accordance with applicable policies and procedures.
- Visited customer after unsuccessful phone attempts to support resolution and maintain communication.
- Developed marketing materials to support local community outreach through in-town promotions and event engagement.
Administrative Assistant
Home Instead Senior Care Home
Chattanooga, TN
09.2021 - 08.2023
- Managed client communication and inquiries by providing timely responses to enhance satisfaction.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Shift Lead
Krystal's Restaurant
Fort Oglethorpe, GA
01.2018 - 09.2019
- Supervised daily operations to ensure efficient service and high-quality food preparation.
- Trained and mentored staff on customer service standards and operational procedures.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Monitored food safety compliance, ensuring adherence to health regulations and standards.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Completed cash and credit card transactions accurately using POS software.
Education
High School Diploma -
Ridgeland High School
Rossville, GASkills
- Customer service
- Training and mentoring
- Client engagement
- Cash management
- Reporting documentation
- Advertising and marketing
- Customer engagement
- Multitasking
- Sales performance
- Team motivation
- Operational reporting
- Promotional strategies
Timeline
Store Manager
Cash Express, LLC
10.2023 - Current
Administrative Assistant
Home Instead Senior Care Home
09.2021 - 08.2023
Shift Lead
Krystal's Restaurant
01.2018 - 09.2019
High School Diploma -
Ridgeland High School