BREANNA BULLOCKS
Lenexa
Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management and operations. Exceptional ability to connect with people and understand their wants desires to and deliver legendary service on every interaction.
Skilled Customer Support Tier 1 Analyst with relevant experience in troubleshooting, technical support, and providing high-quality customer service. Strengths include effective communication, problem-solving abilities, and a solid understanding of CRM software. Responsible for improving customer satisfaction rates through diligent service and prompt issue resolution.
Overview
14
14
years of professional experience
Work History
Customer Support Tier 1 Analyst
Clinical Reference Laboratory
Lenexa
08.2025 - Current
- Provided customer support for laboratory services and testing inquiries.
- Assisted clients with registration and account management issues.
- Resolved technical issues related to laboratory software systems.
- Collaborated with laboratory staff to ensure seamless service delivery.
Patient Access Specialist
Assist RX
Kansas City
02.2023 - 08.2025
- Correct or update any information in patient case
- Verify Patient Insurance coverage
- Responded quickly to correct or generate patient document
- Skilled with CRM salesforce
Sales/Customer Service Specialist
Spring Venture Group
Kansas City
07.2021 - 02.2023
- Taking approx. 60-100 calls per day
- Transferring leads to agents
- Qualifying and Unqualifying leads depending on what they have to see whether we are able to assist them in a review for their coverage
- Complying with metrics goal of occupancy and quotes and submissions
Disability and Leaves Associate
Aerotek
Seattle
06.2019 - 09.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Assisted employees with information from their case manager through creating task or reaching out to case managers.
- Assisted employees in uploading their documentation into their files and cases and also reviewing documentation.
- (Temp)
PSR Agent
Maximus
North Kansas City
03.2017 - 10.2019
- Collect preferences.
- Scheduled Veteran for appointment
- Handle documents of Veterans
- Resolve issues between Veteran and Providers by editing errors on the authorization dept so providers can then submit to claims and get paid.
Customer Service Representative
Topeka
02.2012 - 09.2017
- Personally managed any unresolved customer issues.
- Provided customers with important details about billing payment processing and support procedures and requirements.
Education
Raytown High School
Raytown, MOSkills
- Sales forces proficient
- Problem solving
- Microsoft word
- Trust building
Languages
English
Timeline
Customer Support Tier 1 Analyst
Clinical Reference Laboratory
08.2025 - Current
Patient Access Specialist
Assist RX
02.2023 - 08.2025
Sales/Customer Service Specialist
Spring Venture Group
07.2021 - 02.2023
Disability and Leaves Associate
Aerotek
06.2019 - 09.2022
PSR Agent
Maximus
03.2017 - 10.2019
Customer Service Representative
02.2012 - 09.2017
Raytown High School